What are the responsibilities and job description for the PM Receptionist position at Missouri Athletic Club?
PM Receptionist
MISSOURI ATHLETIC CLUB CLAYTON
JOB OVERVIEW
Be part of an exciting new chapter at the Missouri Athletic Club with the opening of MAC Clayton, the Club's newest location, designed to carry forward more than 120 years of tradition into a modern and elevated experience. Anticipated to open early 2026, MAC Clayton will feature state-of-the-art facilities, refined dining, and thoughtfully designed spaces for athletics, wellness, and social connection. This new Clubhouse will serve as a cornerstone for members seeking excellence in hospitality, culinary innovation, and community engagement. The MAC has thrived since 1903 by staying true to its founders' vision: delivering extraordinary experiences with excellence, service, and tradition at the heart of everything we do. We invest in our employees with competitive benefits and engaging events, creating an environment where talent is valued, celebrated, and inspired to grow.
We are seeking a polished, professional PM Receptionist to serve as the primary communication and welcome point for members and guests at our Clayton location.
Receptionist Responsibilities:
· Provide a warm, professional, and gracious welcome to all members and guests upon arrival or by phone.
· Manage incoming calls, direct inquiries, and assist members with questions regarding reservations, club events, amenities, and general information.
· Maintain the front desk and lobby area to MAC Clayton's elevated appearance and organization standards.
· Coordinate with F&B, Membership, Catering, Housekeeping, and Management teams to ensure accurate communication and seamless guest flow.
· Handle member requests, messages, and updates promptly and discreetly.
· Assist with basic administrative tasks such as logging voicemail, updating daily notes, printing menus or schedules, and monitoring event/activity calendars.
· Support check-in or guest policies, ensuring appropriate protocols for member privacy and security.
· Anticipate needs and offer proactive assistance-guiding members to the correct department or amenity when needed.
· Uphold professional etiquette and maintain a calm, polished presence in high-traffic moments.
Receptionist/Host Qualifications:
· 2 years of experience in reception, guest services, concierge, or administrative roles preferred; luxury hotel or private club experience ideal.
· Exceptional communication skills-clear, warm, confident, and service-oriented.
· Professional appearance with a poised, welcoming demeanor.
· Strong organizational skills and comfort with basic office technology and phone systems.
· Ability to multitask effectively in a high-end, fast-paced environment.
· Discretion and judgment when handling member information or sensitive inquiries.
· A genuine passion for hospitality and creating positive first impressions.