Director, Customer Success

We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire job for our client.

Job Title:
Dynamic Director of Customer Success

Overview:
Join an innovative organization at the forefront of medical education and assessment as our new Director, Customer Success. This pivotal leadership role offers the opportunity to shape and elevate the customer journey for a diverse portfolio of educational institutions and stakeholders worldwide. You''ll lead a passionate, agile team dedicated to fostering long-term relationships, ensuring customer satisfaction, and driving strategic growth. If you thrive in a fast-paced, scrappy environment where your hands-on approach and strategic insights can make a meaningful impact, this is your chance to help revolutionize how medical education organizations and international partners engage with cutting-edge assessment tools and services.

Required Skills:

• Proven leadership experience in Customer Success (7 years) with sales/account management/leading sales teams, ideally with education, assessment, or healthcare industry experience.
• Demonstrated ability to develop and execute strategic initiatives to improve customer retention and engagement.
• Extensive hands-on experience working with CRM systems, particularly Salesforce, including campaign setup and data analytics.
• Strong communication and presentation skills, with the ability to represent complex value propositions clearly and persuasively.
• Ability to analyze sales and customer data, identify trends, and make data-driven decisions.
• Experience managing cross-functional teams, with a focus on accountability and performance management.
• Exceptional problem-solving skills and high emotional intelligence to navigate diverse stakeholder needs globally.
• Operational experience in assessing customer profiles, segmentation, and developing strategic outreach initiatives.

Nice to Have Skills:

• Experience working with international education institutions, government ministries, or medical school faculty.
• Familiarity with assessment or evaluation services in medical or health sciences education.
• Certification or training in project management or customer success methodologies.
• Knowledge of the higher education landscape, especially university advancement and donor engagement strategies.
• Multilingual abilities or international market experience to support global outreach efforts.

Preferred Education and Experience:

• Bachelor’s degree required; Master’s degree preferred.
• 10 years of experience in product management, assessment, or medical education industries.
• 10 years leading cross-functional teams to deliver on product and customer engagement goals.
• 5 years of successful direct customer engagement and relationship management.

MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies.
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