Front Desk Receptionist for Dental Clinic (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Front Desk Receptionist - Dental Clinic role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Dental Director and is a Regular, Full Time, Non-Exempt role with a starting hourly range of $25.66 to $27.58 with full benefits. 

Primary Objective:

The Front Desk Receptionist is responsible for the front desk operations in the Dental Clinic. This position requires excellent communication, computer and customer service skills, and the ability to act professionally and to deal with highly confidential matters.

Essential Functions/Responsibilities:

• Greets patients/visitors to the clinic, communicates any potential delays, and works to ensure patient satisfaction.
• By phone: Schedules appointment, responds to general inquiries, and triages calls for the providers.
• Explains procedures/services to patients and explains what is covered by insurance or other service plans.
• Provides exemplary customer service; answer the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion.
• Interviews new patients to secure demographic information, registers individuals, and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
• Renews and updates established individual and family registration records as required by verifying that patient’s record is up to date and accurate.
• Acts as a cashier: determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
• Checks insurance eligibility prior to every appointment using MNHC eligibility tool, makes necessary updates and contact patients to inform them of any issues.
• Attends required staff and departmental meetings as assigned.
• Other duties as assigned.

CORE COMPETENCIES
Customer Service

• Strives to understand the needs of patients.
• Treats all patients/visitors with dignity, respect, and demonstrates appreciation of cultural differences.

• Follows detailed procedures and ensures accuracy in documentation and data.
• Carefully monitors equipment, instruments or processes.
• Concentrates on routine work details.
• Organizes and maintains a system of records.

• Does work right the first time, correcting own errors.
• Regularly produces accurate, thorough, professional work.

• Promotes team effort in all activities and uses a team approach to problem-solving.
• Understands and embraces the mission and strategic initiatives of the organization.
• Ability to work, effectively as a team player and work with people of all backgrounds and at all levels.

• Personally responsible, completes work in a timely and consistent manner.
• Regularly present and punctual, arrives prepared for work. 
• Committed to doing the best job possible, keeps commitments.

• One year of front desk experience in a healthcare setting.
• Bilingual in English and Spanish.
• High School Diploma or equivalent.
• Ability to communicate effectively with the public.
• Effective written and verbal communication skills.
• Uphold ethical standards, practices, department's policies/procedures and organization's policies/organizations.

• Knowledge of dental terminology and previous experience in the dental field
• Knowledge of computer data entry, information retrieval and Microsoft word.
• Familiarity with Third Party Reimbursement programs.

As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer. 

To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:

• Annual 4% COLA increase
• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years)
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.