What are the responsibilities and job description for the Service Advisor position at Mission Mobile Medical?
Service Advisor
Department: Client Services
You’re the kind of person who moves toward problems, not away from them. You take ownership, bring clarity to complexity, and show up for people when it matters most. In this role, you’ll be the trusted partner our clients rely on—keeping clinics running, removing roadblocks, and ensuring care reaches communities without interruption. You won’t just manage service—you’ll own the experience and drive solutions that make a real impact.
If you believe service is leadership, you’ll feel right at home here.
General
As a Service Advisor, you will:
- Coordinate service work for existing customers, troubleshoot issues, and collaborate with Client Services, Production, and Engineering teams to align service priorities
- Maintain accurate customer data and service records in software systems
- Take ownership of client issues, ensuring timely resolution and proactive communication
- Develop and maintain service procedures, policies, and standards
- Assist with outbound service sales activities, including list building, outreach, and meeting scheduling
Qualifications & Requirements
- Values: Value all people and have a desire to be a Servant Leader
- Attitude: Embrace our culture and our SERVICE values
- Education: Bachelor’s degree preferred or equivalent experience preferred
- Experience: Previous experience in client services, operations, or service coordination, with exposure to or involvement in vehicle maintenance and repair activities
- Performance: Able and willing to provide world-class service to all stakeholders
Talents & Abilities
- Demonstrated strong communication, organization, problem-solving, and teamwork skills
- Proficiency in Microsoft Office Suite common business software (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Asana or similar)
- Ability to lift and carry materials weighing 20 lbs repeatedly throughout the workday
- Comfortable standing, bending, and moving in a fast-paced environment
- Strong awareness of safety protocols and commitment to maintaining a safe workspace
Our Every-Day SERVICE Values
We live by our SERVICE values: Speed, Extraordinary Effort, Results, Valuing People, Integrity, Creativity, and Entertain always.
Work Environment
- Office/Manufacturing environment
Salary & Benefits
- 80 PTO hours available after the first 60 days of service
- Medical insurance – 100% employer contribution, participating plans
- $10K Life insurance – 100% employer contribution
- Dental/Vision – employee contribution
- 401K – 120 days eligibility is fully vested with up to a 4% match
- Weekly payday, every Friday
- Quarterly profit sharing, up to 20% of annual wages
- We are committed to fair and equitable compensation practices. Offers are based on experience, qualifications, and internal equity. Starting salary – $65,000 - $75,000 annually
Equal Opportunity
Mission Mobile Medical is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
About Mission Mobile Medical
Mission Mobile Medical is a forward-thinking and fast-paced company redefining the mobile medical market. At Mission Mobile we intentionally value people, we believe in people, and we unconditionally love people. As a B-Corp, leveraging open-book management philosophies, we do not just say we are different; we are different. If you want to join a high-performance team and do important work serving the world in the healthcare industry in a unique way, Mission Mobile Medical is the team for you.
Mission Mobile Medical is committed to creating and maintaining a workplace where all employees can participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in who we are, why we’re here, what we do, and of course, how we do it.
Salary : $65,000 - $75,000