Auto Title Clerk

Job description

This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Responsibilities

• Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
• Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer-focused manner.
• Open and accurately record incoming titles daily according to established procedures.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Match sold titles with invoices.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Contributes to and encourages others to demonstrate a team focused, values-based, service culture throughout the company.
• Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
• Performs other duties as assigned or requested to assure optimum service levels.

Salary: 14-17

Experience:

• Automotive Title Clerk: 1 year (Required)
• Automotive: 1 year (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Team-oriented -- cooperative and collaborative

Schedule:

• Monday to Friday

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Title processing: 2 years (Required)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $15 - $18