Escrow Assistant

At Key Title of Texas, we believe exceptional service comes from people who take ownership, communicate proactively, support one another, and care about the experience they create—not simply the tasks they complete. We maintain high standards while fostering a collaborative, approachable culture where people are encouraged to ask questions, solve problems, continue learning, and contribute meaningfully to the team.

We are looking for an Escrow Assistant who understands that a successful closing is about much more than paperwork and deadlines. It is about helping people navigate an important transaction with confidence and making a complex process feel organized, smooth, and well cared for.

Title or escrow experience is preferred, but it is not required. We can teach the technical side of the job. What we cannot teach as easily are curiosity, initiative, adaptability, resourcefulness, attention to detail, resilience, and a genuine desire to take care of people.

THE CANDIDATE WE ARE LOOKING FOR

You naturally keep an eye on the details and make sure nothing falls through the cracks. You enjoy creating order, tracking deadlines, following up proactively, and keeping every moving piece on course.

You understand that communication is not simply responding when someone reaches out. It is anticipating questions, providing updates before uncertainty turns into anxiety, and helping clients and transaction partners feel confident that everything is on track.

You take ownership of your work and understand how your individual responsibilities contribute to the success of the entire transaction. You want to understand not only what you are doing, but why it matters, because that understanding drives you to be more thoughtful, thorough, and intentional in how you work.

When a challenge appears, you do not freeze or wait for someone else to solve it. You ask questions, investigate, use available resources, adapt, and keep moving forward. You are persistent, solution-focused, and difficult to discourage.

You are also a true teammate. You understand that successful closings require collaboration, accountability, and people who are willing to contribute wherever they are needed.

RESPONSIBILITIES INCLUDE:

• Opening new files and entering transaction information accurately
• Saving, uploading, organizing, and naming documents
• Maintaining complete and orderly electronic files
• Sending routine emails, forms, instructions, and document requests
• Ordering payoffs, surveys, HOA documents, tax information, and other transaction items
• Following up on missing documents, signatures, invoices, and outstanding requirements
• Updating file notes, task lists, contact information, and transaction milestones
• Reviewing documents and data for accuracy, completeness, and inconsistencies
• Monitoring deadlines, calendars, closing dates, and outstanding items
• Answering phones and responding to routine client and transaction-partner questions
• Scheduling closings, signings, couriers, mobile notaries, or other services
• Preparing files, documents, labels, envelopes, and closing packages
• Scanning, copying, printing, mailing, and shipping documents when needed
• Providing proactive updates to clients and transaction partners
• Identifying potential issues and escalating them before they delay closing
• Supporting post-closing, recording, funding, and disbursement-related tasks
• Contributing wherever needed to support the escrow team and each successful closing

Some parts of this role are fast-paced and highly collaborative. Other parts are routine, repetitive, and detail-heavy. The right person takes pride in both because they understand that the small, everyday tasks are often what prevent larger problems later.

YOU MAY BE A GREAT FIT IF YOU:

• Deliver exceptional customer service
• Communicate clearly, warmly, and proactively
• Have excellent attention to detail
• Take initiative without needing constant direction
• Are curious and eager to understand how and why things work
• Are resourceful when you do not immediately know the answer
• Remain persistent and solution-focused when challenges arise
• Adapt well when priorities or circumstances change
• Enjoy working as part of a collaborative team
• Take pride in helping others feel informed, supported, and at ease

Previous escrow, title, real estate, mortgage, legal, banking, administrative, or transaction-coordination experience is helpful, but not required.

We are willing to teach the right person the job. We are looking for someone who already brings the mindset, character, initiative, and commitment to service that make exceptional closings possible.

Interested candidates are encouraged to apply and tell us why this type of work appeals to them.