What are the responsibilities and job description for the Administrative Assistant position at Miracle Method Surface Refinishing?
Administrative Assistant Job Summary
We are seeking a highly organized, motivated, and customer-focused Administrative Assistant to join our team. This individual will play a key role in the daily operations of our office by managing schedules, assisting customers, supporting management, and ensuring the office runs efficiently. The ideal candidate is dependable, detail-oriented, professional, and able to thrive in a fast-paced environment while handling multiple responsibilities.
This position requires excellent communication skills, strong organizational abilities, and a positive attitude. The Administrative Assistant will work closely with management, technicians, sales representatives, customers, tenants, and job applicants while providing outstanding customer service and administrative support.
Responsibilities
- Schedule residential estimates, commercial appointments, service calls, and technician jobs.
- Confirm upcoming appointments and follow up with customers regarding scheduling changes.
- Answer and manage incoming calls, emails, text messages, and online inquiries professionally.
- Welcome customers and visitors while providing exceptional customer service.
- Maintain accurate customer records and enter information into company software.
- Assist with daily office operations, filing, scanning, organizing documents, and maintaining office supplies.
- Support management with reports, spreadsheets, scheduling, and administrative projects.
- Follow up with customers regarding estimates, outstanding paperwork, and service-related questions.
- Coordinate communication between customers, technicians, sales representatives, and management.
- Assist with recruiting by contacting applicants, scheduling interviews, sending pre-screening questionnaires, and maintaining candidate records.
- Assist with rental property administration, including applicant communication, scheduling property tours, and collecting required documentation.
- Process and organize invoices, work orders, and other office paperwork.
- Monitor multiple calendars and prioritize appointments to maximize scheduling efficiency.
- Maintain confidentiality while handling customer and company information.
- Perform additional administrative duties as assigned to support office operations.
Qualifications
- Previous administrative assistant, customer service, receptionist, or office support experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional phone etiquette and customer service skills.
- Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
- Comfortable learning new scheduling and office management software.
- Strong attention to detail and ability to work independently.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Reliable transportation and dependable attendance.
- Bilingual (English/Spanish) is a plus but not required.
What We're Looking For
We're looking for someone who is dependable, proactive, and enjoys helping people. The ideal candidate is a strong communicator who can manage multiple responsibilities, stay organized under pressure, and provide outstanding support to both our customers and our team. If you enjoy problem-solving, scheduling, and keeping an office running smoothly, we'd love to hear from you.
Pay: $20.00 - $21.00 per hour
Work Location: In person
Salary : $20 - $21