Front of House Bakery Manager

Front of House Bakery Manager

Mirabelle's Bakery · Burlington, VT · Full-time

Are you passionate about pastries and food and ready to lead a team that sets the standard? Do you love creating a great experience for every customer, and helping teammates do the same? Are you someone who can coach, schedule, and support a front of house team while keeping service warm, steady, and high quality?

This role is a great fit for an experienced bakery, café, or food service leader who is ready to run our front of house and grow with us as we expand.

Who We Are

For nearly 40 years, Mirabelle's Bakery has been a staple of the Burlington community, a place where locals come back year after year for scratch-made pastries, show-stopping cakes, and a warm, familiar face behind the counter. We've grown alongside this community for decades, and we're proud of the reputation we've built one customer, one cake, one cup of coffee at a time.

Now we're growing again: expanding our offerings, building out our coffee program, and looking ahead to what's next, potentially including new locations. We're looking for people who want to grow with us.

Overview

We are seeking an experienced and enthusiastic Front of House Bakery Manager to lead our front of house team. You will be responsible for the day-to-day running of the floor and the people on it: scheduling, payroll, hiring and onboarding, training, and the HR conversations that keep a team healthy, accountable, and happy. You'll also be a hands-on presence during service, modeling the customer experience we expect from everyone.

The right candidate is caring, highly organized, dependable under pressure, comfortable having direct and respectful conversations, and has a genuine passion for pastries and food.

This role requires some travel and the flexibility to work across multiple locations as needed, including occasional shifts covering or supporting other locations in the future.

We're also growing our coffee program: small but mighty right now, with big plans. We're curating a lineup that's homemade and all-local, meant to pair beautifully with our pastries. We need a manager who is an excellent multitasker, can foresee problems before they happen, stays calm under pressure, and keeps customers well taken care of even when the bar gets slammed.

Responsibilities

Team Leadership & HR

• Lead, coach, and support the front of house team, including the Bakery Lead, Bakery Associates, and Coffee & Tea Program Specialist
• Handle HR conversations with care and professionalism, including performance feedback, attendance, accountability, and conflict resolution
• Lead hiring, interviewing, onboarding, and training of new front of house team members
• Set clear expectations, recognize great work, and build a positive, respectful team culture

Scheduling & Payroll

• Build and manage the weekly front of house schedule, balancing coverage, availability, and labor needs
• Prepare and submit accurate payroll, including tracking hours, time off, and call-outs
• Plan staffing ahead of holidays and high-volume weekends

Operations

• Oversee front of house cash handling, including bank deposits and change orders
• Manage front of house product ordering and supplies
• Communicate frequently and cooperatively with bakers and chefs, helping bridge front and back of house
• Keep a clean shared work space and ensure the team maintains cleanliness, food safety, and kitchen safety standards
• Be willing to travel or work across multiple locations as business needs require, including periodic coverage shifts at other sites

Customer Experience & Service

• Take customer orders, via phone and in person, on Square POS, including coffee, tea, lemonade, cake orders, and pre-orders/catering orders
• Box up cakes and pastries for customers
• Offer high-end, stand-out service through friendly conversation and recommendations
• Maintain expert-level knowledge of current menu items (coffee, tea, lemonade, pastries, and cakes) and serve as the go-to resource for customers and teammates
• Create consistent beverages to company standard, operate the manual espresso machine and steam wands, and help support and grow our homemade, all-local coffee program
• Stay calm and steady during busy stretches, anticipating problems before they happen
• Handle first-line customer service issues

Qualifications

Required:

• Prior experience in a bakery, café, or similar food and beverage setting, including experience leading or supervising a team
• Experience handling HR-related conversations and giving direct, constructive feedback
• Experience with scheduling and payroll
• Strong organizational skills and the ability to self-direct and prioritize without supervision
• A team player who supports a healthy and happy work atmosphere
• Consistent attendance and reliability
• Ability to stand and be on your feet for long periods of time
• A strong passion for pastries, food, and coffee
• A commitment to stand-out customer service, and the ability to model that standard for others
• Willingness and ability to travel or work at multiple locations as needed
• Friday and Saturday availability
• Ability to work through the holiday season; we are closed on Thanksgiving Day, Christmas Day, and Boxing Day
• Open availability for both early morning and evening shifts

Preferred:

• Experience opening new locations or helping grow a business
• Experience creating training materials, handbooks, or systems
• Interest in growing with us as we expand to new locations

Shifts

Full-time. Flexibility is required for morning and evening shifts and for coverage across locations as needed. You will be expected to work through the busy holiday season, with the exception of Thanksgiving Day, Christmas Day, and Boxing Day, when we are closed.

Pay

• Base pay: 55k - 70k
• Non-tipped position
• Weekly pay
• Room to grow as we expand

Our Commitment

At Mirabelle's, we believe hospitality begins with taking care of one another. We're committed to creating a workplace built on respect, collaboration, curiosity, and continuous learning.

As a locally owned Vermont business, we're proud to be part of our community and honored to celebrate life's biggest milestones and everyday moments through thoughtfully crafted food.

Every member of our team plays an important role in that experience.

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Employee discount

Work Location: In person

Salary : $55,000 - $70,000