Route Supervisor

About Us: 

Mini Melts is an established leader in cryogenically frozen ice cream. As a company we are on the forefront of the ice cream industry. Through dedication, hard work, motivation, and working together we are growing nationally. We believe in advancement & growth for our employees. We are looking for leaders & team players to be part of our united team with the common goal of satisfying our clients and maintaining ourselves as leaders in the ice cream industry.

The Role: 

We are seeking an Assistant Depot Manager to support operations at our Norwich, CT depot. This role combines route delivery, operations support, and brand ambassador responsibilities, serving as a key right-hand to the Depot Manager.

On routing days, you’ll ensure timely and accurate ice cream deliveries. On non-routing days, you’ll focus on brand ambassador duties such as ride behinds, quality checks, and supporting depot operations to maintain service excellence. This is a great opportunity for someone who enjoys a blend of on-the-road and leadership responsibilities in a dynamic environment.

Key Responsibilities:

Operations & Leadership Support

• Assist the Depot Manager with day-to-day operations, including route coordination, inventory management, and staff scheduling.


• Perform brand ambassador functions, including ride behinds to evaluate service quality and product checks to ensure Mini Melts standards are met.


• Act as a key point of contact for staff and customers when the Depot Manager is unavailable.


• Support the onboarding and training of new drivers to ensure safety, service, and compliance standards are upheld.


• Perform occasional route deliveries, ensuring product quality and customer satisfaction.

Retail & Event Coordination

• Lead setup and execution of seasonal retail outlets, fairs, festivals, and special events.


• Manage logistics, product transport, and on-site staffing for retail events.


• Recruit, train, and supervise seasonal team members.


• Identify new event and retail opportunities to grow the Mini Melts brand.

Administrative & Computer Tasks

• Use company software for route tracking, scheduling, and reporting.


• Maintain accurate records of deliveries, quality checks, and operational reports.


• Perform basic computer tasks (Excel, Google Sheets, and mobile route software).

What We’re Looking For:

• Valid Driver’s License and clean driving record


• Reliable transportation and willingness to work a flexible schedule (approx. 50 hours/week)


• Ability to lift up to 50 lbs


• Strong communication, organization, and leadership skills


• Basic computer literacy (Microsoft Office, Google Suite, mobile route software)


• Must pass pre-employment physical, background check, and drug test

Preferred:

• ServSafe Manager Certification (or ability to obtain within 60 days — company-supported)

What We Offer:

• Full-time position with opportunities for advancement


• Health, Dental, and Vision Insurance (after probationary period)


• Vacation Pay (after probationary period)


• Life Insurance (after probationary period)


• 401(k) eligibility after one year of service


• Opportunity for growth within a fun and supportive company

Why Mini Melts?

At Mini Melts, you’ll join a team that values creativity, accountability, and collaboration. We offer a vibrant and supportive work culture where your expertise can directly influence company growth. Here, your leadership won’t just be recognized — it will shape the next chapter of our success story.