What are the responsibilities and job description for the Patient Financial Advocate position at MindSuperior Consult?
Job Title: Financial Advocate / Patient Access Representative
Location: Robbinsdale, MN
Job Type: Contract-to-Hire(C2H),6–8 Weeks
Key Responsibilities
- Conduct thorough financial screenings of patients.
- Serve as the primary contact for patients regarding insurance benefits, coverage levels, billing, and collection processes.
- Verify insurance eligibility and obtain prior authorizations as needed.
- Secure financial arrangements, including co-pay/coinsurance collection, prior to discharge or outpatient services.
- Identify additional payment sources, including financial assistance programs and Medical Assistance applications.
- Provide accurate cost estimates to patients.
- Collaborate with clinical and administrative teams to ensure accounts are cleared for billing.
- Deliver compassionate, empathetic communication while handling sensitive financial matters.
Required Qualifications
- Education:
- High school diploma or equivalent – Required
- Bachelor’s degree – Strongly Preferred
- Experience:
- 1–2 years in Patient Financial Advocacy, Patient Registration, or Patient Accounting – Required
- Customer service experience in patient-facing financial processes – Required
- Familiarity with Epic or similar EMR systems – Required
- Experience communicating with insurance carriers for authorizations – Preferred
- Multilingual (Spanish or Hmong) – Preferred
- Other Requirements:
- Reliable transportation with ability to travel between Robbinsdale and Maple Grove – Required
- MN DHS Net Study & Fingerprinting (for patient-facing roles) – Required
- Compliance deadline: All requirements must be met by 4:00 PM on the Wednesday prior to start
Skills & Competencies
- Strong interpersonal and customer service skills.
- Ability to prioritize, problem-solve, and resolve conflicts effectively.
- Strong organizational and communication abilities.
- Advanced knowledge of insurance and government assistance programs.
- Ability to manage stress with professionalism, tact, and diplomacy.
Job Type: Contract
Pay: $23.88 - $32.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $24 - $32
