What are the responsibilities and job description for the Production Support Specialist position at Mindlance?
Client : Airlines/Aerospace/Aviation
Title : Production Support Specialist/Production Support Analyst/Application Performance Monitoring Analyst/Application Performance Monitoring Specialist/User Support Specialist/Application Support Specialist/Application Support Analyst/Service Desk Specialist/Level 2 support specialist
Duration : 3-6 Months
Location: Arlington Heights, IL 60004
Shift : 3rd Shift from 23:30C-08:00C
***SCHEDULE: This is a midnight shift position (2330C-0800C) 100% ONSITE (Arlington Heights, IL) – with rotating days off, including weekends and holidays.
** If we call their first day Wednesday, they will work Wednesday, Thursday, Friday, Saturday Sunday
** They are off work Monday morning at 7:30am
**NOTE: Contractor must be available to train on days for about 2-6 weeks depending on how long it takes them. If they are willing and if time permits we have them train on afternoons for 1 to 2 weeks (this does not HAVE to happen but is beneficial for them to learn different items) and then they land on midnights for permanent.
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· Top 4 skill sets required for this role:
"Level 2 eyes on glass system monitoring / troubleshooting" experience, enterprise (mainframe) monitoring experience (including Application Performance Monitoring)---Service Desk, incident ticket processing. Level 2 system/mainframe troubleshooting.
Top 3 skill sets required for this role:
1. Attention to detail / ability to work under pressure
2. Previous level 2 application and/or mainframe support
3. Service desk / incident ticket processing
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Salary : $40 - $43