What are the responsibilities and job description for the Appointment Call Center Agent position at Mind?
Appointment center agent
Classification – FSLA - Non-Exempt – hourly.
Salary Grade/Level/Range
Level of experience, longevity, within current company pay structure.
Reports to
Appointment Center Manager.
Summary/Objective
Assist patients with scheduling appointments for office visits.
Essential Functions
- Answer incoming calls which pertain to appointment requests, task a physician etc. answer telephone calls on multi-telephone system in a professional manner.
- Manages a large volume of inbound and outbound calls in a timely manner.
- Completes initial registration information of new patients following established policies and procedures.
- Updates any changes of patient's information in computer database.
- Must be able to communicate with patients courteously and calmly.
- Other duties as assigned by Manager.
Qualities and Characteristics
- Maintains a professional relationship and positive attitude with co-workers, patients and all M.I.N.D staff.
- Strives to learn more and receptive to new challenges and opportunities.
- Displays enthusiasm toward the work and the mission of M.I.N.D.
Qualifications
- High School Diploma or GED.
- 1 year experience/understanding of health insurance, appointment scheduling software and tracking.
- 1 year call center experience.
Work Environment
This job operates in a medical office facility. This role routinely uses office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position requires the ability to sit for long periods of time, answering calls on a multi-line phone system, writing, reading and note taking.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, varying hours between 8:00 a.m. to 4:00 p.m.
- Travel – none
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees should adhere to all approved policies, procedures and philosophies.