What are the responsibilities and job description for the Hostess/Host position at Mimi's Cafe?
Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a positive dining experience. This role requires excellent communication skills and a passion for hospitality, as you will be responsible for managing guest relations and providing exceptional customer service in a fast-paced environment.
Responsibilities
- Greet guests as they arrive, providing a warm and welcoming atmosphere.
- Manage reservations and seating arrangements to optimize table turnover.
- Assist guests with inquiries about the menu, specials, and restaurant services.
- Communicate effectively with kitchen staff and servers to ensure smooth operations.
- Handle guest complaints or concerns with professionalism and empathy.
- Maintain cleanliness and organization of the host stand and dining area.
- Utilize POS systems for managing reservations and tracking guest preferences.
- Uphold high standards of customer service in alignment with hospitality best practices.
Requirements
- Previous experience in food service or customer service is preferred.
- Strong communication skills, both verbal and written, with excellent phone etiquette.
- Ability to work well under pressure in a busy environment while maintaining a positive attitude.
- Knowledge of guest services principles and practices in the hospitality industry.
- A proactive approach to problem-solving and helping guests with their needs.
- Flexibility to work various shifts, including evenings and weekends as required.
- A passion for providing exceptional guest relations and enhancing the overall dining experience.
Join our team as a Host/Host, where you can showcase your hospitality skills while contributing to an enjoyable atmosphere for our guests!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Work Location: In person
Salary : $15 - $16