What are the responsibilities and job description for the General Manager position at Millman Search?
General Manager – [NEW YORK CITY]
Are you a dynamic leader passionate about delivering excellence in customer service and team performance? We’re seeking an enthusiastic and experienced General Manager to lead our team and drive exceptional operational standards.
Role Overview
As General Manager, you’ll oversee all aspects of store operations, including staffing, sales, financial management, and customer satisfaction. You will lead by example, motivating your team to deliver outstanding service while driving growth and profitability.
Key Responsibilities
- Lead and manage store operations, including staffing, scheduling, and inventory management.
- Drive sales and profitability through effective cost management and promotional initiatives.
- Foster a positive, inclusive work environment by coaching, training, and developing team members.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Handle customer inquiries, feedback, and complaints professionally and empathetically.
- Prepare and analyze financial reports to track performance and identify areas for improvement.
- Collaborate with other departments to implement initiatives and achieve business objectives.
Skills & Experience
- Leadership experience in the hospitality or retail industry.
- Strong interpersonal and communication skills, with the ability to motivate a diverse team.
- Excellent organizational and problem-solving abilities, with attention to detail.
What We Offer
- Competitive salary
- Performance-based bonuses
- Paid time off and holidays
- Health benefits and retirement plan
- Employee discounts on food, retail, and services
- Career growth opportunities with training and professional qualifications