Director of Operations

Title: Director of Operations (Residential Real Estate Brokerage)

Location: Redding, California

This is a rare opportunity to step into a true operational leadership role with a high-performing residential brokerage — and potentially relocate to beautiful Redding, CA, a growing Northern California community known for its outdoor lifestyle, mountain scenery, and exceptional quality of life.

As Head of Operations, you will run the engine of the business — building scalable systems, strengthening compliance, supporting agent success, and serving as the stabilizing operational force that enables sustainable growth.

The Opportunity

This role is designed for a proven operator: someone who thrives in accountability-driven environments, brings calm authority, and knows how to build systems that eliminate chaos rather than react to it.

You will partner directly with the CEO and leadership team to ensure operational excellence across the full brokerage platform — from transaction workflows to hiring infrastructure to compliance safeguards.

Key Responsibilities:

1. Operational Leadership & Scalable Systems

• Own the end-to-end operational engine of the brokerage
• Refine workflows across:
• Listing management
• Transaction coordination and closing execution
• Compliance and disclosure systems
• Home marketing and production handoffs
• Identify bottlenecks, execution gaps, and process inefficiencies
• Ensure systems scale smoothly without increasing errors or operational strain

2. People Systems: Hiring, Training & Retention

• Lead hiring strategy and scorecards for operational staff (TCs, admin, ops)
• Build structured onboarding and certification programs
• Implement training systems that reduce ramp time and turnover
• Own staffing forecasts, retention outcomes, and team performance systems

3. Oversight of Sales Management Infrastructure

• Directly oversee the future Sales Manager
• Oversee ISA team operations from a systems and process perspective
• Align sales performance expectations with operational standards
• Support agent recruiting and onboarding through scalable frameworks
• Prevent sales-driven erosion of compliance or service quality

4. Broker-Level Advisory & Agent Support

• Provide calm, experienced guidance to agents on complex transactions
• Advise on compliance, risk scenarios, and professional judgment calls
• Reinforce brokerage standards, accountability, and service consistency

This role does not replace the Broker of Record, but serves as a senior operational and advisory resource.

5. Compliance, Risk & Quality Control (California)

• Oversee compliance systems, file audits, and risk prevention
• Ensure adherence to California DRE, CAR, MLS, and brokerage policies
• Identify risk early and escalate appropriately
• Partner with legal counsel, Broker of Record, and external experts as needed
• Maintain consistent quality as transaction volume grows

6. Finance & HR Oversight (Coordinated, Light Touch)

• Oversee operational financial processes including:
• Commission processing
• AP/AR coordination
• Cost-per-transaction visibility
• Coordinate with CPA/bookkeeper (not responsible for tax strategy)
• Oversee foundational HR administration:
• Hiring and onboarding systems
• Performance management
• Payroll via Gusto HR
• Ensure appropriate controls and separation of duties

7. Leadership, Accountability & Execution Cadence

• Partner closely with the CEO and Integrator on KPIs and scorecards
• Enforce decisions, operational standards, and execution discipline
• Reduce escalation of operational issues to the CEO
• Serve as a stabilizing, decisive presence within the organization

What Success Looks Like

• New hires ramp quickly and confidently
• Turnover decreases through systems, not heroics
• Agents and clients experience consistent service and clear expectations
• Compliance issues are prevented proactively
• The CEO is removed from day-to-day operational problem solving
• Growth occurs without sacrificing quality or control

Ideal Candidate Profile

• Senior operations leadership experience in real estate or a regulated, transaction-heavy environment
• Proven track record of building hiring, training, and onboarding systems
• Experience overseeing operations while supporting sales leadership
• Strong understanding of California real estate compliance preferred
• Hands-on, execution-focused leader who builds scalable infrastructure
• Calm, respected, decisive — able to enforce standards with professionalism
• High judgment, low ego, operator-first mindset

This Role Is Not

• A purely strategic, hands-off Operations position
• An office manager role
• A sales manager seat
• A figurehead executive position

This role runs the engine — and is always focused on making it run better.

Reporting & Authority

• Reports directly to the CEO
• Partners closely with the Integrator on key initiatives
• Holds authority over operational systems and brokerage standards
• Oversees all Operations and future Sales Management infrastructure

Compensation & Benefits

• Full Benefits Package
• Competitive Base Salary Bonus Structure
• Excellent Company Culture
• 401(k) Program
• Generous PTO & Vacation