What are the responsibilities and job description for the Customer Care Representative position at MillenniumSoft Inc?
Position : Customer Care Representative
Location : Covington, GA
Duration : 6 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Customer Service
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT
M-F Hours: 8:45a-5:00p est
Job Description
Key responsibilities will include:
Location : Covington, GA
Duration : 6 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Customer Service
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT
M-F Hours: 8:45a-5:00p est
Job Description
Key responsibilities will include:
- Process orders for capital equipment, working closely with Contracts/Pricing, Finance, and Territory Managers
- Manage customer technical support needs
- Oversee service and repair of capital equipment
- Work in ServiceMax database to monitor service and repair status
- Manage equipment loaner, invoicing, evaluation, and trade-out processes
- Support marketing with new product launches
- Adhere to, and ensure compliance with client guidelines, protocols, and policies
- A minimum of a High School Diploma, or equivalent (Bachelor preferred)
- Proficiency in MS Word, Excel, and Outlook; familiarity with Salesforce, JD Edwards, SAP preferred
- Ability to solve basic math equations
- Excellent communication and customer service skills; able to work well cross-functionally and within a fast-paced environment
- Excellent organizational skills
- Proven attention to detail
- Excellent data entry, proofreading, and typing skills
- Ability to resolve potentially challenging customer interactions
