What are the responsibilities and job description for the Customer Care Representative position at DC Career Site?
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Salary Range: $17.68-23.91/hour depending on experience
Job Code: 21125 Grade: 6 FLSA: Nonexempt
Purpose of Classification:
The purpose of this classification is to provide information and customer service regarding County services.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Performs customer service functions; provides information/assistance regarding water, sewer, sanitation or other services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; research problems/complaints; and initiates problem resolution.
Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts.
Enters new accounts, connections/disconnections, work orders, re-reads or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders.
Provides daily support and training to billing system personnel on technical and customer service issues, ensures cross-training and adequate coverage for efficient billing operations.
Minimum Qualifications:
High school diploma or GED required; one year of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: None
Supplemental Information:
*To be considered for this position, you must pass a pre-hire assessment.
You will be evaluated on Filing, Spelling, Math and Data Entry. The time limit and passing score for each assessment module are listed below:
Module Time Limit Passing Overall Score
| Filing 10 minutes | 70% |
| Spelling 10 minutes | 70% |
| Math 15 minutes | 70% |
| Data Entry 3 minutes | 6000 Net Keystrokes per hour |
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TOTAL TIME: 38 minutes
*Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.
Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.
Salary : $18 - $24
