What are the responsibilities and job description for the Teller II/Universal Banker II position at Millbury Federal Credit?
Title: TELLER II/UNIVERSAL BANKER II
Company: Millbury Federal Credit Union
Location: 50 Main St., Millbury, Ma
Work Schedule: Full Time, Monday - Friday including rotating Saturday shifts working 8:30a-12:15pm.
Summary: Reports to the AVP/Sr. Branch Manager, also supervised by the Assistant Branch Manager or assignee(s). In addition to standard teller/universal banker duties, the Teller II/UB (II) is responsible with a limited supervisory scope and computer access settings defined by the AVP/Sr. Branch Manager. In this role the incumbent will be responsible for assisting both the Teller line and the platform personnel, maintain consistent positive and professional interactions with members and co-workers, work toward personal and team-referral goals, and complete any other higher-level duties as required. This includes but not limited to oversight of end-of-day proof, BSA-related tracking, training, and the like.
Primary Responsibility:
- Transact all deposits, withdrawals, and other services offered properly while following all procedures related to the transaction
- Demonstrate exceptional member service skills both on the phone and in person, identify and provide solutions to any account related inquiries.
- Use appropriate methods to gather facts in order to effectively solve problem situations. Employ conciliatory, rather than confrontational, conversational techniques
- Open and close accounts as well as perform all types of account maintenance and transactions
- Assess and interpret legal documents, including power of attorneys, court-appointed fiduciaries, trusts, and representative payees.
- Process all related transactions according to credit union policy and federal / state laws.
- Process, prepare, and close consumer loans.
- Assist management team in educating, coaching, and motivating staff to recognize and fulfill branch referrals and sales goals.
- Establish, develop, and retain relationships with existing and potential members.
- Lead by example. Offer support, guidance, and training to branch team.
- Assist with managing the cash flow of the branch by maintaining a cash vault and overseeing more complex high-dollar transactions
- Support management team in reconciling the branch, cash vaults, teller cash recycler, ATM, and coin machine.
- Adhere to MCU’s policies and procedures and required banking regulations.
- Complete annual training to maintain knowledge.
- Assist in community events to increase the credit union’s outreach and foster new business opportunities.
- Assume additional responsibilities as requested.
Knowledge, Skills, Education:
- Excellent member service skills.
- Strong written and verbal communication skills.
- Well organized, detail oriented, flexible, able to effectively handle stress and multitask.
- Capable at working both independently and function as a team player.
- Display a high level of confidentiality and tact
- High school diploma or G.E.D. required
- Minimum 2 years of banking experience preferred or comparable cash handling experience.
- General understanding of math, computers, and Microsoft Office applications
What can Millbury Federal Credit Union offer you?
MCU places strong emphasis on providing quality service to our members and you! MCU offers a family-friendly working environment and outstanding benefits which include:
- Competitive salary
- Vacation, sick and personal paid time off
- 11 paid Federal holidays
- Health, dental, vision, life, and disability insurance
- Tuition assistance
- 401(k) retirement plan with employer match
- Employer funded profit sharing
- Annual bonus to qualified employees
At MCU you will find a respectable and inclusive workplace where everyone is given the opportunity for personal and professional growth. If you share a passion for the community you work in, you just may be a great fit at MCU.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The specific pay for this position will be determined by the Company based on consideration of all relevant factors when and if an offer of employment is extended
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be provided which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
EEO / AA Employer
Full Time, Monday - Friday including some Saturday shifts working 8:30a-12:15pm.
This non-exempt position is budgeted at 40 hours per week.
Salary : $18 - $21