Office Manager

Milestone Funeral Partners is seeking a compassionate, detail-oriented Office Manager to join our growing team at Brookside Chapel & Funeral Home in Plaistow, NH. This full-time opportunity offers competitive compensation, comprehensive benefits, and the chance to build a meaningful career with one of the Northeast’s leading funeral service organizations.

Why Join Milestone?

When you join Milestone, you're becoming part of a team that is deeply connected to the communities we serve. Every day, your work helps families navigate some of life's most difficult moments with compassion, dignity, and exceptional care. We value your expertise, invest in your growth, and help you build a career with purpose.

About the Role

As an Office Manager, you'll play a critical role in keeping our funeral home running smoothly while helping create a compassionate, professional experience for every family we serve. You'll oversee the day-to-day administrative operations of the office, supporting funeral directors, staff, and leadership through effective coordination of records, scheduling, financial documentation, customer service, and office communications.

This role is ideal for an organized, detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering exceptional service with empathy and professionalism. You'll work closely with the funeral home leadership team to ensure operational excellence while helping families feel welcomed and supported during life's most difficult moments.

Ability to work evenings and weekends as needed may be required.

What You'll Do

Administrative & Operational Support

• Serve as the primary administrative support for the funeral home, assisting families, staff, and vendor partners
• Prepare and maintain contracts, case files, death certificates, permits, and other required documentation
• Support Funeral Directors throughout the arrangement process by preparing service materials and coordinating administrative details
• Maintain accurate records and ensure compliance with company policies and applicable regulations

Financial Administration

• Process payments and maintain accurate financial and contractual records
• Prepare invoices, deposits, and supporting documentation for Home Office processing
• Assist with accounts payable activities, financial reporting, and case reconciliation

Team Support & Leadership (Location Dependent)

In select locations, the Office Manager may also:

• Coordinate scheduling and daily workflow for Funeral Attendants
• Review timekeeping records and submit accurate payroll information for hourly and on-call team members
• Assist with onboarding and training of administrative staff and Funeral Attendants
• Support the Location Manager in maintaining efficient day-to-day operations

What You’ll Bring

Required Qualifications

• 2 years of administrative, office management, or customer service experience
• Valid driver's license and acceptable driving record
• Proficiency with a variety of technology and office software (Microsoft Office Suite)
• Excellent communication and interpersonal skills
• A compassionate, team-oriented approach and a genuine commitment to serving families with dignity and respect

Benefits & Perks

Our employees enjoy a competitive compensation package, comprehensive medical, dental, and vision coverage, paid time off and holidays, retirement savings plan (401k), access to an Employee Assistance Program (EAP), and more.

About Our Team

At Milestone Funeral Partners, our employees are our greatest investment. Across every location, our leaders are committed to creating an environment where staff feel supported, trusted, and empowered to grow. We provide the tools, training, and opportunities needed to build rewarding careers while nurturing a culture of collaboration, respect, and continuous learning.