Aftermarket Service Coordinator

Ice-O-Matic has been a leading manufacturer of commercial ice machines and ice storage bins for the food service industry around the world since 1952. Ice-O-Matic serves a variety of industry segments including health care, education, hotels, convenience stores, restaurants and bars, office and workplace. Ice-O-Matics line of products can cover any commercial ice need. Ice-O-Matic is committed to delivering high quality products through efficient and innovative production processes. Our manufacturing plan thrives on a high-volume, repetitive environment and we are seeking a Aftermarket Service Coordinator to join our dynamic team.

Job Title: Aftermarket Service Coordinator                                      Location: Denver, office required       

Department: Warranty                                                                       Classification: Salary – nonexempt

Reports to: Service Manager                                                            Rev Date: 04/25/2026

Position Summary:

The Service Operations Coordinator plays a critical role in supporting the service organization by managing warranty claim processing, parts order entry, and service dispatch coordination. This position serves as a central point of communication between customers, service technicians, and internal departments to ensure efficient service execution, accurate documentation, and high customer satisfaction.

Duties and Responsibilities:

Warranty Administration

• Process and submit warranty claims accurately and in a timely manner.
• Track claim status, follow up on discrepancies, outside of guideline instances, and resolve issues with manufacturers or vendors.
• Maintain organized and compliant warranty records.

Parts Order Entry & Coordination

• Enter and manage service-related parts orders in the ERP or service management system.
• Verify part numbers, availability, pricing, and delivery timelines.
• Coordinate with inventory, purchasing, and suppliers to ensure timely part fulfillment.
• Track back-orders and update technical service and customers as needed.

Service Dispatch & Scheduling

• Schedule and dispatch service technicians based on priority, availability, and location.
• Coordinate service calls and emergency dispatches.
• Communicate job details, parts status, and customer requirements to technicians.
• Adjust schedules as needed to accommodate changes or urgent requests.

Customer & Internal Support

• Serve as a point of contact for service-related inquiries from customers and internal teams.
• Provide updates on service status, warranty claims, and parts delivery.
• Assist in resolving service issues and escalating concerns when appropriate.

Administrative & Reporting Duties

• Maintain accurate service records and documentation.
• Generate reports related to warranty performance, service activity, and parts usage.
• Support continuous improvement initiatives by identifying process inefficiencies.

Required Knowledge, Skills, and Abilities:

• High school diploma or equivalent required; associate degree or higher preferred.
• 2 years of experience in service coordination, warranty administration, or service support role.
• Familiarity with ERP, service management, or dispatching systems.
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience in manufacturing, equipment service, HVACR, or technical service environments.
• Understanding of warranty policies and service contracts.
• Customer service–focused mindset with strong problem-solving skills.

Work Environment & Physical Demands

• Ability to sit, stand, at a desk for extended periods of time

• Occasional lifting, pushing, or pulling of materials or equipment for up to 15 pounds.
• Regular use of computers, handheld devices, and inventory systems for data entry, analysis, and reporting.
• Ability to safely navigate manufacturing floors, including climbing stairs or ladders and wearing required PPE.

Why Work at Ice-O-Matic?

Ice-O-Matic offers competitive salaries and comprehensive benefits packages, along with opportunities for professional growth and development. We thrive in a supportive, collaborative work environment where innovation and teamwork are valued.

Compensation & Benefits

The annual base salary for this position is $25 - $28 an hour, based on market data for the Denver Metro Area. Compensation will be commensurate with experience and qualifications. Benefits include health insurance, 401K, paid time off (PTO), and other company-sponsored programs.

Equal Employment Opportunity Statement

Ice-O-Matic is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, age, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under federal, state, or local law.

Join Our Team at Ice-O-Matic!

We’re looking for talented individuals to join our growing company—people who enjoy collaboration, driving results, and having fun along the way. If you’re passionate about creating high-quality products, making a meaningful impact, and delivering exceptional customer experience, we’d love to hear from you.

To apply, please submit your application and resume by visiting our website: www.iceomatic.com Click on About and then select Careers.

Salary : $25 - $28