What are the responsibilities and job description for the Business Operations Analyst position at Milacron?
Position Summary
The Business Operations Analyst supports the Commercial organization by managing and optimizing Milacron’s Salesforce CRM platform and commercial data infrastructure. This role drives CRM adoption, data integrity, and actionable sales insights that enable data-driven decision making and improved commercial performance. The position partners closely with Sales, Commercial Leadership, IT, and other cross-functional stakeholders to enhance sales processes, develop reporting and analytics, and ensure the CRM ecosystem effectively supports pipeline management, forecasting, and strategic growth initiatives
Essential/Key Functions
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.
Eeo
The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@milacron.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
The Business Operations Analyst supports the Commercial organization by managing and optimizing Milacron’s Salesforce CRM platform and commercial data infrastructure. This role drives CRM adoption, data integrity, and actionable sales insights that enable data-driven decision making and improved commercial performance. The position partners closely with Sales, Commercial Leadership, IT, and other cross-functional stakeholders to enhance sales processes, develop reporting and analytics, and ensure the CRM ecosystem effectively supports pipeline management, forecasting, and strategic growth initiatives
Essential/Key Functions
- Responsible for maintaining Salesforce platform ensuring Sales (sellers, Sales Management, Sales Leadership) has full functionality and visibility into CRM to inform decision making
- Manage ongoing development of Salesforce commercial capabilities, data governance, and platform configuration
- Collect, analyze, and aggregate Salesforce data to support performance management
- Develop and manage dashboards and reports translating CRM data into business insights
- Monitor CRM compliance and adoption across sales teams
- Document and continuously improve sales processes, workflows and CRM best practices
- Support onboarding, training, and enablement for Salesforce users
- Collaborate with IT and other technical teams on integrations, system enhancements, and CRM architecture
- Ensure accuracy and consistency of commercial reporting, including sales KPIs, pipeline health, and performance metrics
- Partner with Sales leadership to support pipeline reviews, KPI tracking, and performance reporting
- Strategic Thinking and Problem Solving
- Translating Business Requirements into Data Solutions
- Commercial Business Acumen
- Salesforce and CRM Expertise
- Process Improvement and Documentation
- Cross-Functional Collaboration
- Communication and Presentation Skills
- Attention to Detail and Date Integrity
- 2–5 years of experience in Sales Operations, Business Operations, Revenue Operations or related field
- Experience with sales analytics or business intelligence tools (Tableau, Power BI, etc.)
- Advanced proficiency in Salesforce CRM and reporting
- Strong Microsoft Excel, PowerPoint, and Word skills
- Strong verbal and written communication skills
- Ability to work effectively with Sales, IT, and executive stakeholders
- Ability to manage multiple priorities in a fast-paced commercial environment
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.
Eeo
The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@milacron.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.