What are the responsibilities and job description for the Service Advisor position at Mike Carpino Ford, Inc?
Mike Carpino Ford Parsons are looking for a friendly, organized, and proactive Service Advisor to join our team! Service Advisors are the primary point of contact between our customers and service department, helping ensure every customer receives clear communication, quality service, and a positive experience from start to finish.
Service Advisor Compensation and Benefits:
Competitive Pay
Health Insurance
PTO
401(K) Matching
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
- Create and manage repair orders
Service Advisor Requirements:
Previous experience at a dealership is a plus, but not required
- Dependable, organized, and able to multitask
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A desire for a long-term career with a growing organization
Personal and professional attitude
Willing to learn DMS, processes, and automotive terminology
Ability to lift 50 pounds and work on your feet for extended periods of time
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
Compensation
Starting pay: $16 per hour for the first 90 days, with the opportunity for increase following performance review.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $16