What are the responsibilities and job description for the Call Taker - 2nd Shift Weekday and all Shifts Weekend position at Midwest Towing & Recovery?
Join Our Team as a Call Taker at Midwest Towing & Recovery in Lincoln NE!
Are you a reliable and quick-thinking individual looking to jumpstart your career? Midwest Towing & Recovery is currently seeking a motivated Call taker and dispatcher to join our team for day/afternoon shifts on the weekends and 2nd shift during the week. As a vital part of our operations, you will be responsible for coordinating the timely and efficient dispatch of our drivers to assist our customers in need.
Job Responsibilities:
- Answer incoming calls and assist customers with their roadside assistance needs.
- Dispatch drivers to locations for towing and recovery services.
- Communicate with drivers to ensure timely arrival at customer locations.
- Maintain accurate records and logs of all service calls and dispatch activities.
- Provide exceptional customer service to ensure customer satisfaction.
- Communication & Multi-tasking skills to other team members
- Computer and adequate spelling skills
If you have excellent communication skills, the ability to work under pressure, and a passion for helping others in their time of need, then we want to hear from you. Previous experience as a Call taker and dispatcher is a plus, but not necessary as we are willing to train the right candidate.
About Us:
Midwest Towing & Recovery has been serving the Lincoln NE community for over 26 years. We are committed to providing safe and reliable towing and recovery services to our customers. Our team of dedicated professionals work around the clock to ensure that our customers receive prompt assistance when they need it most. At Midwest Towing & Recovery, we believe in putting our customers first and strive to exceed their expectations with every service call.