Bi-Lingual Call Center Representative

Midwest Eye Center is searching for a customer service-oriented Bi-lingual Call Center Associate - No nights, no Sundays, no major holidays, a robust benefits package, a team-oriented working environment where you are heard and respected as well as clear career ladder opportunities. 

This is your opportunity to join one of the areas most r recognized leaders in ophthalmology and optometry. Midwest Eye Center was established in 1974 in Calumet City. Since that time, it has grown to be one of the largest and most trusted eye practices in the area. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. Our medical staff holds teaching and research positions in local universities, and our facilities are state of the art and are at the cutting edge of technology.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Midwest Eye Center are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

Midwest Eye Center has an exciting career opportunity for a Bi-lingual Call Center Representative. We are a progressive, multi-location, fast paced ophthalmology practice. Interested candidates should be comfortable working independently and as a team member. If you are energetic and ready to take your career to the next level, then this is the position for you

Responsibilities:

• Schedule appointments for patients
• Answer telephone calls promptly and in a polite and professional manner
• Obtain and enter accurate demographic and all relevant appointment information into our Practice Management System (date of birth, email address, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)
• Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice
• Act as a liaison for the patients and the practice
• Use sound judgment when handling calls, particularly with upset patients
• Meet the average handle time of 3 minute

Qualifications:

• Spanish speaker (Bi-lingual)
• EMR
• High school diploma or equivalent; additional education is a plus
• Previous experience in customer service or call center roles is preferred but not required
• Answer incoming multi phone calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
• Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
• Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
• Follow established call center protocols and procedures to maintain the highest quality standards in patient care
• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

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