Service Manager - Agriculture Industry

About Midway Farm Equipment

Midway Farm Equipment is a family-owned agricultural equipment dealership that has proudly served farmers since 1932. While we've maintained our single-location roots, our customers span a five-state region across the Upper Midwest. We specialize in the sales, service, and support of industry-leading equipment brands, including Massey Ferguson, Gleaner, Precision Planting, Versatile, and many other respected short-line manufacturers.

We're committed to providing exceptional customer service, quality workmanship, and building long-term relationships with both our customers and employees.

Position Summary

The Service Manager is responsible for leading the daily operations of the service department, ensuring efficient workflow, high-quality repairs, and outstanding customer service. This role provides leadership, technical guidance, and coaching to service technicians while maintaining department performance, profitability, and customer satisfaction.

Key Responsibilities

• Lead the service department by establishing priorities, managing workflow, and ensuring repairs are completed on schedule.
• Provide technical guidance, troubleshooting assistance, and quality oversight for shop technicians.
• Check in with technicians at least four times daily to review work status, answer questions, and provide support.
• Train, mentor, and develop service personnel using best practices in diagnostics, repair procedures, customer service, and manufacturer standards.
• Perform final inspections of completed repairs to ensure quality workmanship and customer satisfaction.
• Provide technical support to customers over the phone when needed.
• Resolve customer concerns and complaints promptly and professionally.
• Manage technician attendance, scheduling, breaks, vacation, sick leave, and other time-off requests to maximize productivity.
• Conduct ongoing performance evaluations, provide constructive feedback, and identify additional training opportunities.
• Ensure the service department has the necessary tools, equipment, and resources to operate efficiently.
• Maintain shop equipment and ensure all service tools are in safe working condition.
• Monitor monthly department performance metrics and implement improvements to achieve operational goals.
• Control department expenses while maintaining a high standard of service quality.
• Build relationships with area schools and technical programs to develop internship opportunities and recruit future technicians.
• Promote a safe, organized, and professional work environment.

Qualifications

• Minimum of 15 years of experience repairing agricultural equipment, diesel trucks, or construction equipment in a dealership environment.
• Proven leadership experience supervising, motivating, mentoring, and developing technicians.
• Experience with AGCO, Challenger, Gleaner, Massey Ferguson, Versatile, Cummins, or similar equipment is preferred.
• Strong knowledge of diesel engines, hydraulic systems, powertrains, and equipment maintenance practices.
• Ability to thrive in a fast-paced environment while managing multiple priorities and maintaining a strong sense of urgency.
• Excellent customer service and problem-solving skills.
• Strong interpersonal, verbal, and organizational communication skills.
• Exceptional attention to detail and commitment to quality workmanship.
• Appreciation for efficiency, continuous improvement, and quality control.
• Ability to work extended hours during seasonal demand.
• Valid driver's license with a verifiable safe driving record

Job Type: Full-time

Pay: $1,700.00 - $2,100.00 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a valid Drivers License?

Experience:

• Agriculture equipment: 10 years (Preferred)

Ability to Commute:

• Mountain Lake, MN 56159 (Required)

Work Location: In person

Salary : $1,700 - $2,100