What are the responsibilities and job description for the Inside Sales Representative position at Midland Concrete Products LLC?
SUMMARY: Responsible for promoting the sale of company masonry and landscape products through counter sales and phone orders. Assist with directing the yard crew to coordinate shipping and handling of sold products.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include but are not limited to the following responsibilities. Other duties may be assigned as needed.
- Promotes a culture of Safety.
- Provide customer service to walk in and call-in customers. Effectively communicate and respond to diverse customer environments and needs. Handle customer complaints and problems promptly.
- Coordinate intra-customer transfers and customer deliveries of masonry and landscaping materials.
- Work with prospective and established customers in pricing and securing orders, effectively follow-up to assure that orders are fulfilled on time to ensure customer satisfaction.
- Monitor inventory levels and communicate with Location Manager.
- Assist in maintaining clean and orderly product storage display areas.
- Develop appropriate product knowledge of masonry and landscape products offered by the company. Promote and sell related products as they are introduced.
- Participate in regional seminars and company workshops.
- Maintain current information on the activities and products of competitors as well as maintain current market share/competitive products information.
- During construction season, some Saturday hours are required as well as some additional hours for industry shows or seminars.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS REQUIRED
Education, experience, and skills:
- Some education beyond high school and/or related experience preferred.
- Must possess excellent oral and written communication skills.
- Self-motivated, able to work without direct supervision; adapt easily to diverse customer base.
- Requires sound decision making and good math skills.
- Basic operation knowledge of computers, calculators, and audio/visual equipment. Industry specific software experience is a plus.
Physical, mental, and environmental requirements: May need to occasionally lift landscape products ranging in 30 to 70lbs in weight. Requires good vision and visual perspective including colors and shapes. Also requires walking, standing, reaching, climbing, pushing, pulling, and grasping physical activities. Position involves some exposure to seasonal Midwest weather conditions.