What are the responsibilities and job description for the Service Writer/Advisor position at Middletown Tractor Sales?
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Writer. As a Service Writer, you will play a crucial role in providing exceptional service to our customers and ensuring the smooth operation of our service department. This is a full-time position located in . Responsibilities: - Greet customers and assist them with their service needs - Write accurate and detailed service orders, including customer concerns and unit information - Communicate with technicians to ensure timely completion of repairs - Provide estimates for repairs and services - Upsell additional services or maintenance packages to customers - Coordinate with parts department to order necessary parts for repairs - Maintain accurate records of customer interactions and transactions - Handle cash transactions and process payments - Schedule appointments for customers and manage the service department's calendar Skills: - Strong knowledge of repair and maintenance processes - Excellent customer service skills with the ability to build rapport with customers - Proficient in estimating and sales techniques - Familiarity with suspension, oil changes, body repair, is preferred - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong organizational skills with attention to detail - Effective communication skills, both verbal and written - Experience working in a dealership or service center is a plus - Cash handling experience is preferred If you are passionate about thetractor industry and have excellent customer service skills, we would love to hear from you. Join our team as a Service Writer and be part of our commitment to providing outstanding service to our valued customers. Note: All positions at our company are paid positions, including internships.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $19