What are the responsibilities and job description for the Administrative Supervisor Concierge Practice position at Middlesex Hospital?
Position Highlights
- Department: MH Concierge
- Hours: 40.00 per week
- Shift: 1st Shift / Days
Position Summary
The Administrative Supervisor - Concierge practice coordinates and oversees the daily operations, work flow, staffing and scheduling requirements of the Concierge practice, including support staff and providers. Participates as part of the management team managing resources (equipment, labor, and supplies). Provides a high level of expertise to mentor staff and problem solving issues. Acts as a liaison between staff, providers, and management; promotes teamwork at all times. Uses independent and professional judgment in the performance of a wide-range of duties. Assists Manager and provides excellent customer service essential to department.
Essential Duties & Responsibilities
● Oversees daily operations of the concierge office under the direction of Manager MMG Financial and Concierge Operations.
● Ensures delivery of best-in-class patient care and customer service to concierge patients.
● Establishes and facilitates the work schedules for the providers and support staff of the practice, including determining work assignments of support staff members.
● Plans daily work flow/staff of practice to balance peak and slack periods and
provides coverage for all clerical and clinical areas when needed.
● Addresses concerns of staff and/or providers, assists with resolution as needed.
● Participates in screening, interview, and recommendation for hiring of all support staff and provider positions.
● Oversees the training and orientations of clerical and clinical support staff. Assists in the development of strategic alternatives in the training program ensuring employees grasp a complete understanding and good knowledge of their job responsibilities.
● Supervises clerical and clinical staff members and ensures staff are complying with MH and departmental policies. Develops and implements department specific policies and procedures as applicable.
● For clerical staff, monitors for incomplete or inaccurate information of patient registration and appointment scheduling, copay collection, and dashboard items, which negatively impacts production as evidenced by reports.
● Completes designated Dimensions timekeeping system for providers and staff accurately and monitors overtime usage.
● Provides direct coaching and counseling to support staff members as indicated. Assists Manager in write up and presentation of disciplinary action to support staff members as indicated and per MH policy.
● Assists Manager in the preparation of clerical/ clinical employee evaluations, to include but not limited to, a draft review and supporting provider input.
● Oversees the ordering of office and clinical supplies and equipment repairs and replacement to ensure that all areas are appropriately stocked and maintained according to department standards. Monitors usage to maintain practice budget.
● In the absence of the Manager, assumes a positive leadership role to achieve a high level of efficiency for the entire practice, as observed by providers and upper practice management.
Minimum Qualifications
Minimum Years of Experience :
● 4 years in a medical group practice in medical assisting or healthcare administrative capacity
Minimum Education:
● High School diploma
Preferred Qualifications:
Preferred Years of Experience :
● 5 years supervisor or leadership experience in a medical group practice
Preferred Education:
● Medical assistant certification or 2 years college or business school education or equivalent related experience.
Comprehensive Benefits Offered
- Competitive and affordable benefits package
- Shift Differentials
- Continuing Education assistance
- Tuition reimbursement
- Student Loan relief through Fiducius
- Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.