Orientation Specialist (Cochran Campus)

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

This position is responsible for assisting with planning and execution of Admission related events, including campus tours and new student orientation programs at Middle Georgia State University. This position will have administrative ownership of applications within the CRM. This position supports the efforts of new student enrollment through the Office of Admissions.

Admissions Event Management (60%) -
Planning and execution of campus tours.
Planning and execution of orientation programs for new undergraduate students entering the University.
Develop, implement and maintain virtual tour and virtual orientation platforms.
Develop, analyze, and distribute reports for Admission related events, including attendance, customer surveys, effectiveness, and enrollment yields.
Collaborate with academic departments and other university offices to coordinate representation at Admission related events.

Customer Relationship Management (CRM) System Duties (40%) -
Import prospective student data files into the CRM.
Create, execute, and maintain automated communication plans for prospective students.
Create customized enrollment reports and dashboards for delivering actionable analytics.
Troubleshoot error reports and recommend adjustments to processes, ensuring consistent and accurate data.
Provide CRM training to new staff members, as needed.

Educational Requirements
High school diploma/GED and two years of event management: or a combination of education and directly related experience.

Other Required Qualifications
Possession of or ability to readily obtain a valid driver's license issued by the State of Georgia for the type of vehicle or equipment operated.
Ability to earn Salesforce Administrator Certification
Ability to work in a dynamic fast-paced environment.
Ability to work with minimum supervision.
Excellent written and verbal communication skills.
Ability to understand and adhere to institutional, USG, and national policies, procedures, and best practices.

Required Experience
Previous customer service experience
Technical aptitude and experience with databases and information systems

Additional Preferred Qualifications
Knowledge and skill in the use of the Banner database, imaging system, and CRM system
Knowledge in strategic planning and implementation.

Preferred Experience
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Experience in administration or maintenance of CRM systems.
Experience in writing communications for marketing.
Higher education experience a plus

Knowledge of Middle Georgia State University admissions requirements.
Skill in the operation of computers and job-related software programs.
Skill in decision making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.
Skill in event planning.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Middle Georgia State University is committed to ensuring a safe learning environment that supports the dignity of all members of the University community. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Middle Georgia State University. Pursuant to Board of Regents Policy Section 6.6 , federal and state laws and regulations, and our vision, mission, and values, Middle Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.