What are the responsibilities and job description for the Administrative Assistant - Customer Service & Production Support position at Mid Valley Industries?
Position Summary
The Administrative Assistant supports customer order management, production scheduling, and customer communications. This position plays a critical role in ensuring orders are processed accurately, customer requirements are met, and delivery commitments are communicated effectively. The ideal candidate will be proactive, customer-focused, and comfortable working in a fast-paced manufacturing environment.
Essential Duties and Responsibilities
- Follow up on customer orders to ensure pricing, order details, and delivery requirements are accurate.
- Communicate with customers regarding order status, shipment schedules, and delivery updates.
- Prepare and distribute on-time delivery reports to customers.
- Monitor customer portals and websites for new orders, updates, required actions, and missing information.
- Review customer websites for potential discrepancies, incomplete datea, or documentation requirements and follow up as needed.
- Process and verify customer order confirmations.
- Update rquested due dates and make order date changes with the ERP system while maintaining communication with customers and internal departments.
- Review job routings and manufacturing documentation to ensure all required information is complete and accurate before production.
- Verify that customer-supplied materials are properly identified, documented, and available for scheduled jobs.
- Coordinate with production, planning, purchasing, and shipping departments to resolve order-related issues.
- Maintain accurate customer records, order files, and production documentation.
- Prepare routine reports and assist with data entry and administrative support tasks.
- Answer customer inquiries promplty, professionally through email and phone communication.
Required Qualifications
- Minimum of 2 years of administrative, customer service, or manufacturing support experience.
- Ability to work independently and collaboratively.
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills.
- Proficiency in Microsoft office, including outlook, excel, and word.
- Ability to manage multiple priories and meet deadlines in a fast-paced environment.
Preferred Qualifications
- Experience working with ERP systems and customer portals is preferred.
- Manufacturing or job-shop experience.
- Experience handling customer scheduling and delivery requests.
Why Join Us?
- Competitive compensation
- Comprehensive benefits package
- 401(k) with company match
- Paid time off and holidays
- Stable manufacturing environment
- Opportunity for growth and professional development
If you enjoy working with customers, managing details, and helping ensure orders move smoothly from quote to delivery, we'd love to hear from you!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Ability to Relocate:
- Kaukauna, WI 54130: Relocate before starting work (Preferred)
Work Location: In person
Salary : $23 - $25