What are the responsibilities and job description for the Interpreter Support Staff position at Mid-Sioux Opportunity Inc?
Department: WIC/Maternal Health
Reports to: WIC/Maternal Health Director
Primary Work Location: Spencer office and traveling WIC clinic sites
Pay Status: Hourly
Eligible for Benefits: Yes
Work Hours: 20-40 hours per week with hours varying according to clinic schedule
Hours are subject to change based on financial and program requirements.
QUALIFICATIONS:
- Associates degree in office management or similar field preferred.
- Bilingual in English and Spanish required
JOB DUTIES AND RESPONSIBILITIES:
- Providing clinic and office support to WIC and Maternal Health staff.
- Providing excellent customer service.
- Implementing state and local agency policies and procedures.
- Assisting in clinic set-up/tear down (including computers & printers) and loading and unloading of van.
- Reminding participants of appointments via phone calls and text messages.
- Interviewing participants to complete intake information and verifying participant residence, identification, and income.
- Documenting physical presence of participants.
- Ensuring voter registration activities are completed as required by WIC policy.
- Assisting participants in filling out necessary forms.
- Initiating and directing clinic flow.
- Scheduling participant certifications, nutrition education, Maternal Health and follow-up appointments and providing appointment notices to participants.
- Answering participant questions accurately or referring to appropriate clinic staff.
- Reminding participants to bring proof of income, residency, identity and immunization records to appointments.
- Maintaining/cleaning data system equipment.
- Entering information into WIC/MH electronic data systems.
- Explaining the use of WIC food benefits and Farmers Market checks to participants.
- Completing Farmer’s Market reports and following Farmer’s Market check distribution and destruction procedures.
- Explaining appointment procedures to participants, including use of proxy.
- Issuing WIC food instruments and benefits to certified participants.
- Providing follow-up to participants who didn’t keep their scheduled appointments or who have been terminated.
- Assuring the security of WIC EBT cards.
- Completing appropriate forms for clinic visits and assuring appropriate signatures, titles and dates are included.
- Filing Maternal Health charts/forms and following record retention policies.
- Printing reports in Focus and processing WIC Termination notices according to policy.
- Assisting with referring families as appropriate.
- Participating in training and actively promotes and supports breastfeeding efforts.
- Typing and filing any program correspondence or reports.
- Offering suggestions for changes in program procedures.
- Processing daily mail for department (including bulk mailings).
- Driving agency vehicle to and from scheduled clinics as requested.
- Participating in outreach activities as requested.
- Completing order forms/purchase orders for stocking and ordering of office supplies and forms.
- Setting up traveling WIC laptops each week for CSI to complete updates.
- Reporting equipment and data system issues to the WIC HelpDesk.
- Communicating with Promise Community Health Center staff regarding Medicaid Presumptive Eligibility applications.
- Completing Medicaid Presumptive Eligibility applications with eligible participants.
- Processing Medicaid Presumptive Eligibility applications in the Iowa Medicaid data system.
- Notifying clients regarding their Medicaid Presumptive Eligibility Notice of Decision, covered services, and follow-up steps.
- Verifying Medicaid eligibility and addresses for WIC participants in the Iowa Medicaid Portal Application (IMPA) system.
- Attending staff meetings and typing staff meeting minutes.
- Participating in quality assurance/improvement activities.
- Assisting with the scheduling of interpreters for WIC/MH clinics.
- Utilizing the telephonic interpreter line when needed.
OTHER CONDITIONS OF EMPLOYMENT:
- Must be able to work well with a diverse population of low-income individuals with possible language/cultural barriers.
- Must be able to lift up to 50 pounds regularly
- Must have valid driver’s license, insurance and reliable transportation.
- Must maintain a good driving record.
- Submit to a Motor Vehicle Records check before hire and annually thereafter.
- Submit to a Department of Human Services Criminal History and a Request for Child Abuse Information Records check before hire and every two years thereafter.
- Local travel required.
- Performing other duties as assigned.
- Performing above duties with reasonable accommodation.