Team Lead

Job Summary

Pet Cremation Service Supervisor is a key hands-on leadership role responsible for supervising daily operations in our compassionate pet aftercare facility. This position directly leads the cremation team, ensures high-quality and respectful cremation processes, coordinates seamless services with veterinary clinics, and maintains compliance with all relevant regulations. The ideal candidate is detail-oriented, empathetic, and capable of balancing operational efficiency with a caring approach to pet loss support.

Essential Duties and Responsibilities

• Staff Direction & Leadership.
• Supervise, train, schedule, and evaluate a team of cremation technicians, drivers, and support staff.
• Provide daily guidance, performance feedback, coaching, and conflict resolution to ensure a positive, professional team environment.
• Conduct regular team meetings, training sessions on cremation procedures, safety protocols, and compassionate client interaction.
• Assist in hiring, onboarding, and developing staff to maintain high standards of care and efficiency.

Cremation Operations Oversight

• Oversee the full cremation workflow, including intake of deceased pets, preparation, individual/private & Communal cremations, processing of remains, and return of ashes to clients or vets.
• Ensure accurate identification, tracking, and documentation of every pet throughout the process to prevent errors and maintain trust.
• Operate and maintain crematory equipment safely and efficiently; perform routine checks, basic troubleshooting, and coordinate repairs/maintenance as needed.
• Enforce strict adherence to health, safety, environmental, and regulatory standards (e.g., OSHA, state veterinary board rules, local ordinances).

Veterinary Clinic Coordination

• Serve as the primary point of contact for partnered veterinary clinics; Help manage scheduling for pickups, deliveries of remains/urns, and any special requests.
• Build and maintain strong, professional relationships with vet staff to ensure smooth, timely service coordination and resolve any issues promptly.
• Handle logistics for after-hours/emergency pickups, transport coordination, and communication regarding service status.
• Track and report on clinic-related metrics (e.g., volume, turnaround times) to support ongoing partnerships.

Driving

• Be proficient, capable, and safe in driving all over Central Oregon in all weather conditions.
• Be comfortable with backing up a pickup truck into small parking spaces.
• Riding along with and performing training with new staff on all of the above requirements of driving.

Additional Responsibilities

• Monitor inventory of supplies (urns, memorial items, packaging, cleaning materials) and coordinate reordering.
• Assist with client communications when needed, providing compassionate support and information about services.
• Maintain clean, organized, and respectful facility conditions; perform or delegate opening/closing duties.
• Ensure accurate record-keeping, including cremation logs, chain-of-custody forms, and compliance documentation
• Participate in quality-control reviews and implement process improvements to enhance efficiency and client satisfaction.

Qualifications

Required

• High school diploma or equivalent; additional training in pet cremation, animal handling, or operations preferred.
• 2 years of experience in pet cremation, veterinary aftercare, animal services, or a related hands-on supervisory role.
• Proven ability to lead and motivate a small team in a compassionate, detail-oriented environment.
• Strong organizational skills with attention to detail and the ability to handle sensitive situations empathetically.
• Comfortable with physical work (lifting to 50–75 lbs., standing for extended periods).
• Valid driver's license, clean driving record, and being insurable to operate company vehicles.
• Ability to pass background checks.

Preferred

• Experience working directly with veterinary clinics or in pet loss services.
• Knowledge of crematory equipment operation and maintenance.
• Familiarity with pet memorial products/services (urns, paw prints, etc.).
• Basic computer skills (scheduling software, Microsoft Office/Google Workspace, record-keeping systems).

Key Competencies

• Compassion and emotional intelligence when dealing with pet loss.
• Reliability, integrity, and commitment to dignity in every pet's care.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced, sometimes emotionally charged setting.

Job Details

• The role is hands-on supervisory rather than full executive management. It covers staff direction, training, and coordination
• Department: Crematory operations & clinic coordination
• Reports To: Owner / General Manager
• Employment Type: Full-Time

Compensation & Benefits

Competitive hourly/salary range based on experience

Starting Wage. $20.00 / Hour. Review at 90 Days

Paid time off after 12 months of continuous employment

Competitive benefit package

#INDPrine

Salary : $20