What are the responsibilities and job description for the Team Lead position at Mid Florida Financing?
Team Lead
We are seeking a motivated and experienced Team Lead to oversee a team of Account Representatives. In this role, you will lead by example, providing daily support, motivation, and real-time coaching to drive performance and deliver results. You will play a key role in employee development, feedback, and retention, as well as recruitment and staffing efforts.
- Lead and support a team to meet or exceed monthly performance goals through proactive customer outreach via phone, text, and email.
- Assess customer situations to determine ability to pay and recommend appropriate collection strategies.
- Provide coaching, feedback, and performance reviews to team members.
- Address and resolve employee and customer issues effectively.
- Monitor and manage team performance to ensure goals are met.
- Prioritize and manage tasks efficiently in a fast-paced environment.
- Maintain accuracy in accounting systems by reviewing and correcting posted payments.
- Uphold company values and contribute to a positive, collaborative team environment.
- Other duties as assigned.
Qualifications:
- Minimum of 2 years in a leadership or management role.
- Proven experience in conflict resolution.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and adapt to shifting priorities.
- Dependable and proactive, with a strong sense of accountability.
- Excellent communication and organizational skills.
- High school diploma or equivalent (preferred)
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
- Employee Discounts on Parts and Service Repairs
- Aggressive Employee Referral Program with Bonus Opportunities
You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.