What are the responsibilities and job description for the Front Desk Agent position at Microtel Inn & Suites St Clairsville?
Job Summary
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Responsibilities
- Greet guests upon arrival and ensure a smooth check-in/check-out process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate phone systems, make reservations, and assist with guest services
- Maintain a tidy and organized front desk area
- Assist with night audit procedures as needed
Qualifications
- Previous experience in a front desk or guest relations role is preferred
- Knowledge of hospitality management or hotel operations is a plus
- Proficiency in using phone systems and reservation software
- Ability to communicate effectively with guests and team members
- Familiarity with night audit procedures is beneficial
- A passion for hospitality and providing exceptional service
Job Type: Part-time
Pay: $13.00 - $17.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13 - $17