What are the responsibilities and job description for the Case Manager position at Michigan Technological University?
Case Manager
Department: Equal Opp Compliance & Title IX
Work Type: Staff - Full Time
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Administrative/Business/Professional
Applications Close: 22 Jun 2026 Eastern Daylight Time
Ensured Consideration Date: June 22, 2026
Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan’s flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.
The area’s waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.
2. Address complaints of alleged discrimination, harassment, and violence made against students and employees of the university, utilizing the relevant university policies and procedures.
3. Perform intake of complainants to determine appropriate next steps (triage, supportive measures, on-going support/case management, etc).
4. Establish and maintain confidential, accurate, and thorough case records of all complaints of discrimination and misconduct based on protected characteristics.
5. Utilize specialized university software programs for case management, training, and documentation. (Canvas, Maxient, Banweb, Banner, Aspire, United Educators)
6. Serve on the University-wide Title IX Awareness Committee.
7. Attend training for Title VI, Title VII, and Title IX professionals.
8. Assist with TIX-related web pages and resources.
9. Coordinate with Public Safety and Police Services for case management and Clery Act compliance.
10. Assist with formal investigations within Equal Opportunity Compliance and Title IX by serving as a co-investigator.
11. Problem-solve, respond to inquiries, and resolve concerns with diplomacy and tact.
12. Maintain confidentiality.
13. Other duties as assigned.
14. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
15. Apply safety-related knowledge, skills, and practices to everyday work
- Bachelor’s degree from an accredited institution in communication, education, social science, human resources, public administration, or a related field, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- One year of experience in higher education, human resources, social work, or other professional areas from which comparable knowledge and abilities can be acquired.
- One year of experience working with issues related to harassment/discrimination, sexual assault, and/or dating/ domestic violence.
- Master’s degree in communication, education, human resources, social sciences, student affairs, or related field or PhD in communication, education, human resources, social sciences, student affairs, or related field or JD.
- Demonstrated understanding of working with STEM staff, faculty, and students.
- Evidence of increasing levels of professional responsibilities demonstrating proficiency in policy/procedure management, conflict management, and supervision.
- Experience working in a confidential environment.
- Demonstrated ability to use judgment when dealing with confidential information.
- Excellent interpersonal and communication skills.
- Demonstrated ability to deliver effective and engaging presentations and training programs to varied audiences.
- Excellent organizational skills and the ability to manage multiple tasks and competing priorities.
- Demonstrated ability to function effectively in stressful work environments.
- Demonstrated experience in working independently and collaboratively.
- Demonstrated ability to build relationships with stakeholders.
- Demonstrated willingness to work in crisis situations and occasionally outside of common office hours. Demonstrated commitment to contribute to a safe work environment.
- Knowledge of Title VI, Title VII, Title IX, the Violence Against Women Act, and their practical application to higher education environments.
- Experience in mediation, restorative justice, and/or other voluntary adaptable resolution pathways.
- Knowledge of the latest in computing and technology for the University environment, including University online and software systems.
- Experience developing and using evaluation and assessment data to improve program delivery.
- Experience with grant development and implementation.
- Demonstrated success in, or potential future contributions to, working with people with a wide variety of
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
Required University Training:
- Employee Safety Overview
- Anti-Harassment, Discrimination, Retaliation Training
- Annual Data Security Training
- Annual Title IX Training
Position specific training:
1. Institutional Compliance Solutions Courses:
a. Overview of Title VI
b. Title VI Coordinator
c. Introduction to the Clery Act
d. TIX 101 Higher Ed
e. TIX Coordinator
f. TIX Investigator, Level 1
g. TIX Decision-Maker, Level 1
h. TIX Appellate Decision-Maker, Level 1
i. TIX Informal Resolution
j. TIX Advisor
k. Recordkeeping Under Title IX
2. United Educators:
a. Harassment and Discrimination Courses
Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
Full-Time Equivalent (FTE) % (1=100%)
Internal and External
No
If you require any auxiliary aids, services, or accommodations during Michigan Tech’s hiring process please notify the Human Resources office at 906-487-2280 or hr-help@mtu.edu.
Other Conditions of Employment:
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. Michigan Tech will provide a paper copy upon request; please contact the Michigan Tech Public Safety.
In compliance with the federal Drug-Free Schools and Communities Act (DFSCA) and its implementing regulations (34 CFR Part 86), Michigan Tech is committed to maintaining a drugfree campus environment and actively promoting the health and safety of its community. Find our notice that outlines the University's policies, legal sanctions, health risks, and available support resources related to the unlawful possession, use, or distribution of illicit drugs and alcohol.
Advertised: 01 Jun 2026 Eastern Daylight Time
Applications Close: 22 Jun 2026 Eastern Daylight Time
Benefits:
Sick Leave, Professional Development, Health InsuranceSalary : $58,000