Billing Assistant

Michael Best & Friedrich LLP is seeking an entry level, driven and organized Billing Assistant in our Waukesha, WI office. The Billing Assistant office will provide support to the Finance and Accounting team. Opportunities to expand responsibilities and progress within the Billing Services function are available for individuals based on strong performance and the desire to grow.

What You'll Be Doing

• Work with the Billing Lead and Billing Specialists to proactively administer their billing responsibilities, preparation, and processing of timely and high-quality invoices
• Complete a broad variety of tasks for the Billing Team, including but not limited to:
  • Assist Billing Specialists with setting up new clients for e-billing (Legal Tracker/Serengeti, Tymetrix T360, CounselLink, eBillingHub, etc.)
  • Submit electronic invoices to clients via e-billing hub or their designated electronic billing system and verify successful submission
  • Perform client billing activities for assigned clients in a timely manner
  • Track status of bills submitted, identifying issues, and work to address rejections and reductions as they arise
  • Proactively follow-up with the Billing Lead, Billing Specialists, Legal Assistants, and Attorneys
• Manage shared billing team mailbox, including:
  • Prioritize and proactively follow-up on requests, ensuring all requests are completed in a timely manner
  • Resolve requests
  • Direct requests to the appropriate Billing Specialist
• Communicate situations as they arise that may require follow-up, such as rate issues, delays in billing, difficult requests, etc.
• Maintain discretion and confidentiality
• Additional duties and special projects as needed

Job Requirements:

Bring Your Best

Knowledge Base & Education:

• Ability to work 40 hours per week and flexibility for possible overtime
• Exceptional interpersonal skills to work effectively within a team environment, as well as independently
• The ability to adapt to new assignments and deadlines in a fast-paced, highly demanding environment is required
• Excellent administrative skills, including extreme attention to detail and accuracy

Adaptability:

• Ability to learn and embrace new skills and best practices as the position evolves and Firm needs change
• Ability to work well under pressure and meet tight deadlines
• Ability to work well independently as well as effectively within a team

Collaboration:

• Ability to develop relationships and foster teamwork at all levels of the Firm

Communication:

• Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and staff
• Strong oral and written communication skills
• Ability to manage confidential information and sensitive situations with tact and discretion

Problem Solving Skills:

• Ability and confidence to identify and analyze issues, make decisions, and initiate actions/solutions
• Ability to respond to unexpected challenges, including proactively developing innovative solutions to complex problems while maintaining a professional demeanor

Professionalism:

• Ability to maintain composure and demonstrate good judgment

Other:

• Valid authorization to work in the U.S.