What are the responsibilities and job description for the Night Auditor position at MGroup Hospitality?
Night Auditor
JOB OVERVIEW:
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
- Perform job functions with attention to detail, speed and accuracy
- Prioritize, organize, and resolve problems using good judgment
- Follow directions thoroughly
- Understand guest's service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
Responsibilities for Night Auditor
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Other duties as assigned
Qualifications for Night Auditor
- Excellent communication and math skills
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Exceptional customer service skills
Job Type: Part-time
Pay: $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $19