What are the responsibilities and job description for the Front Desk Agent - AM Shift position at MGroup Hospitality?
The Front Desk Associate oversees the operation of the front desk to maintain the highest productivity, employee morale, and guest service possible.
RESPONSIBILITIES
- Greet, register, and assign rooms to guests of hotels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
QUALIFICATIONS
Education & Experience:
- High School Graduate or General Education Degree (GED).
- Prior hotel front desk experience is preferred.
- Basic computer skills required.
- Must be available to work weekday and weekend shifts.
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $18