Night Auditor/Front Desk

Essential Duties/Responsibilities: Night Auditor

• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
• Balances and closes all bank ticket codes, daily.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, checks, etc.) as directed by S.O.P.’s.
• Runs night audit final after ensuring all revenues are in balance nightly.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling, and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Job requirements:

• Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort.
• Must be flexible, available to work weekends and holidays.
• Must have excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

The ideal candidate will have:

• One to two years accounting or Guest Services experience
• Requires attention to detail
• Ability to work under pressure during busy periods
• Team oriented

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $18 - $20