What are the responsibilities and job description for the Guest Services Supervisor - Beau Rivage position at MGM Resorts International?
Biloxi, Mississippi
The SHOW Comes Alive At MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job
As a Guest Service Supervisor, you’ll play a key role in creating a warm, welcoming, and memorable experience for every guest. You’ll help lead the team that owns the guest journey from start to finish, ensuring smooth operations, attentive service, and moments that leave a lasting impression long after their stay. Join us and help shape the experience apply today!
THE STARTING PAY: $20.50
The Day-to-day
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10699-1
Are you ready to JOIN THE SHOW? Apply today!
The SHOW Comes Alive At MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job
As a Guest Service Supervisor, you’ll play a key role in creating a warm, welcoming, and memorable experience for every guest. You’ll help lead the team that owns the guest journey from start to finish, ensuring smooth operations, attentive service, and moments that leave a lasting impression long after their stay. Join us and help shape the experience apply today!
THE STARTING PAY: $20.50
The Day-to-day
- Lead, coach, and support a team of Guest Service Representatives.
- Assist with service recovery and problem resolution process for escalated guest issues.
- Provide information to the department on property functions and facilities.
- Create and organize departmental curriculum training material for new hires and current employees, including improvement/refresher training and memos, and communicate and relay information to all employees on varying shifts.
- Support Guest Service Representatives with calls, dispatch coordination, paging, and guest or admin service requests.
- Serve as a point of escalation in complex situations that require additional department or guest attention.
- Interact closely with varying departments to ensure the most appropriate use of resources.
- Utilize provided observations and data to improve process, product or service offerings.
- Must be 21 years old or older.
- 2 years of prior relevant experience in supervisory call center or hotel experience.
- High School Diploma, GED or equivalent.
- Free meals in our employee dining room.
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Health & Income Protection benefits (for eligible employees).
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10699-1
Are you ready to JOIN THE SHOW? Apply today!
Salary : $21