Guest Services Supervisor - Beau Rivage

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Guest Service Supervisor, you’ll play a key role in creating a warm, welcoming, and memorable experience for every guest. You’ll help lead the team that owns the guest journey from start to finish, ensuring smooth operations, attentive service, and moments that leave a lasting impression long after their stay. Join us and help shape the experience apply today!

THE STARTING PAY: $20.50

THE DAY-TO-DAY:

• Lead, coach, and support a team of Guest Service Representatives.

• Assist with service recovery and problem resolution process for escalated guest issues.

• Provide information to the department on property functions and facilities.

• Create and organize departmental curriculum training material for new hires and current employees, including improvement/refresher training and memos, and communicate and relay information to all employees on varying shifts.

• Support Guest Service Representatives with calls, dispatch coordination, paging, and guest or admin service requests.

• Serve as a point of escalation in complex situations that require additional department or guest attention.

• Interact closely with varying departments to ensure the most appropriate use of resources.

• Utilize provided observations and data to improve process, product or service offerings.

THE IDEAL CANDIDATE:

• Must be 21 years old or older.

• 2 years of prior relevant experience in supervisory call center or hotel experience.

• High School Diploma, GED or equivalent.

THE PERKS & BENEFITS:

• Free meals in our employee dining room.

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10699-1

Are you ready to JOIN THE SHOW? Apply today!