What are the responsibilities and job description for the Reclaim Technician Specialist position at METTLER TOLEDO?
Our Opening and Your Responsibilities
METTLER TOLEDO RECLAIM is a rapid-response product inspection service specializing in customized X-ray inspection solutions for food manufacturers across North America. Using industry-leading X-ray technology, advanced reporting tools, and highly trained personnel, we help customers quickly recover products, protect their brands, and maintain the highest food safety standards.
As a Reclaim Specialist, you will lead and execute X-ray product re-inspection projects at customer facilities and METTLER TOLEDO locations throughout North America. Serving as the primary on-site representative, you will play a critical role in delivering successful product recovery solutions while ensuring food safety, quality, compliance, and customer satisfaction.
This is a highly visible role that combines technical expertise, project leadership, customer interaction, and operational execution in a fast-paced environment. If you enjoy travel, problem-solving, and taking ownership of projects from start to finish, this is an exciting opportunity to make a direct impact. What you'll do
- Lead and execute X-ray re-inspection projects at customer sites and company facilities.
- Serve as the primary customer contact, providing professional communication and exceptional service throughout each project.
- Set up, validate, operate, and troubleshoot X-ray inspection systems and related equipment.
- Ensure inspections are completed accurately and in compliance with customer requirements, food safety standards, and company procedures.
- Coordinate and oversee temporary labor and customer-assigned personnel during project execution.
- Maintain accurate records, traceability documentation, validation reports, and project metrics.
- Monitor productivity, quality, and inspection effectiveness to ensure project goals are achieved.
- Manage product accountability, chain of custody, and proper handling of suspect and rejected materials.
- Communicate project updates, operational concerns, and customer needs to Operations Management.
- Support equipment maintenance, deployment readiness, logistics, shipping, and mobilization activities.
- Identify opportunities to improve operational efficiency, reporting accuracy, and customer satisfaction.
- Represent METTLER TOLEDO professionally during customer audits, project reviews, and on-site engagements.
- Travel extensively throughout North America to support customer projects.
- What Makes This Role Unique
- Lead mission-critical food safety and product recovery projects.
- Work with cutting-edge X-ray inspection technology.
- Enjoy a high level of autonomy and responsibility.
- Travel across North America and work directly with leading food manufacturers.
- Be part of a team dedicated to protecting consumer safety and customer brands.
- Additional Requirements
- Ability to travel extensively, including frequent overnight stays.
- Flexibility to work varying schedules, including early mornings, evenings, extended shifts, weekends, and overtime when needed to support customer projects.
- Commitment to safety, quality, accuracy, and exceptional customer service.
What You Need to Succeed
- Ability to successfully execute re-inspection projects in dynamic production, warehouse, and customer environments while effectively managing changing priorities, schedules, and operational requirements.
- Strong working knowledge of Windows operating systems, SimulTask imaging software, cloudbased storage platforms, Microsoft Office applications, and data management systems.
- Ability to operate independently with minimal supervision while maintaining a high level of accountability and professionalism.
- Strong verbal and written communication skills with customers, contractors, production personnel, management, and technical subject matter experts.
- Proven ability to perform effectively in fast-paced environments where customer needs, schedules, and priorities can change rapidly.
- Strong customer-service orientation with a commitment to delivering exceptional customer experiences.
- High attention to detail and a commitment to maintaining accuracy in inspection activities, traceability documentation, reporting, and validation processes.
- Strong leadership and team coordination skills, with the ability to direct temporary labor, , and customer-assigned personnel during project execution.
- Excellent problem-solving, decision-making, and organizational abilities.
- High levels of integrity, professionalism, adaptability, and personal accountability, particularly when working independently at customer sites.
- Ability to build positive working relationships and effectively interact with personnel at all organizational levels.
- A continuous improvement mindset with a focus on operational excellence, efficiency, safety, and customer satisfaction.
- Working knowledge of inspection technologies, X-ray systems, material handling equipment, and associated software platforms is considered an asset.
- Mechanical aptitude and the ability to troubleshoot basic equipment, operational, and process related issues.
- Ability to stand, walk, bend, lift, and perform physical work for extended periods during project execution.
- Post-secondary education in a technical, engineering, food science, manufacturing, operations, or related discipline is preferred; equivalent combinations of education, technical training, and relevant industry experience will be considered.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.