What are the responsibilities and job description for the Field Service Technician - Retail Equipment position at METTLER TOLEDO?
Our Opening and Your Responsibilities
This is an entry level position. The individual is responsible for performing calibration and preventative maintenance (PM) on weighing and wrapping equipment without assistance, within the respective Business Area. This individual will be required to more frequently utilize resources such as technical support, mentors, or other training materials to complete these tasks. May be required to assist others on installations, projects and/or repairs as necessary, but would not be able to perform repairs or installations independently.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform PC networking & software configuration
- Perform calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
- Assist and cooperate with Scheduling Analyst and Service Support Team as necessary.
- Is proactive in promoting and selling service and products. Submit sales leads at a level commensurate with experience.
- Resolve first-line customer concerns and helps resolve invoicing issues when applicable.
- Ensure compliance with all company and customer safety and quality policies and procedures.
- Work to ensure customer uptime requirements are met and that all work assignments are completed on time.
- Accurately complete and submit all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
- Maintain a close professional relationship with external/internal customers, sales, technicians and leaders.
- Complete Kronos time keeping on a daily basis and insure punches are entered for each activity as they occur.
- Provide accurate problem analysis to higher level technical personal when escalation to resolve the issue is required.
- Work to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
- Comply with the Company Fleet policy.
- Accurately submit Weights & Measures paperwork to state/county in a timely manner.
- On-call rotation is required to support Mettler Toledo customer base.
- All other duties as assigned.
What You Need to Succeed
- A valid driver's license.
- Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
- Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
- Customer facing or field service experience preferred. Commercial experience desired.
- Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
- 1 - 3 years electro /mechanical repair or weighing industry experience.
- The ability to obtain and maintain a valid Weights & Measure license for assigned service area. * Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
- The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
- The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
- Residence within the service territory.
- The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
- Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.
- Willingness to wear special protective equipment and clothing when required.
This position is considered safety sensitive and is subject to drug testing permitted by law.
Our Offer to You
- A company car with paid insurance for your work use.
- All tools and equipment needed to perform the job including personal protective equipment, specialized tools, and a clothing allowance
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching, Gym discount program if you elect our Aetna medical coverage, and all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- High earning potential with a proven track record of success and promotional growth opportunities
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com
