What are the responsibilities and job description for the Field Service Technician I - Grand Rapids, MI position at Mettler Toledo?
Field Service Technician I - Grand Rapids, MI
Our Opening and Your Responsibilities
Summary
The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.
To be eligible for this internship, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.
Essential Duties and Responsibilities
Can be located in any of the following locations -
- Grand Rapids Michigan
- Satisfy all Safety Requirements for both MT-PI and Customer Sites
- Attend tier calls led by a Regional Service Manager
- Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account
- cost, time, and customer needs/expectations
- Develop and maintain good customer relationships; Become the customer's trusted advisor
- Identify root cause of service issues (first time fix)
- Accurately complete and submit all service reports and documentation per service activity, timesheets, and
- expense reports in a timely manner
- Keep up with ongoing technical training
- Weekend/afterhours work as required based on workload and rotation
- Maintain company supplied equipment, tools, and inventory
- In addition to our core values, all employees must follow the Code of Conduct
- Other duties and tasks as assigned
What You Need to Succeed
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Required Knowledge, Skills and Abilities:
- Ability to use all types of hand tools and digital test equipment
- Knowledge of mechanics, electronics, and distribution systems
- Working mechanical knowledge of conveyor systems
- Working knowledge of AC and DC electrical distribution systems
- Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
- Self-motivated for high performance
- Strong verbal and written communication skills
- Customer focused
- Detail oriented
- Experience working in a fast-paced environment and meeting tight time constraints.
- Fluency in English and Spanish a plus
Minimum Education / Experience Required:
- High School Diploma or a GED required.
- Associate of Science in Electronics or Engineering Technology, or equivalent work experience preferred
Physical Demands & Work Environment:
- Field Service Technicians are required to work in the following environments with the listed physical demands with or without reasonable accommodation.
- Constantly works around moving mechanical parts in conditions that include cold and hot temperatures, and humid environments.
- Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts.
- Occasionally works in explosive environments.
- Noise level may by loud at times.
- The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed.
- Ability to constantly lift and move tools and equipment up to 75 pounds
- Ability to regularly climb (ascend/descend) stairs and ladders
- Constantly stands, walks, stoops, kneels, crouch or crawls. Constantly positions self to service machinery in tight and/or dark spaces.
- Must be able to constantly visually inspect machinery, computers, tools and parts
- Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane.
- Occasional shift differences (early morning/late night) as needed
- Occasional 10 hour Days as needed
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
