What are the responsibilities and job description for the Scheduling Dispatcher position at Mettler-Toledo International, Inc?
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
The Scheduling Analyst Dispatcher plays a critical role in keeping our field operations running smoothly and efficiently. In this position, you’ll coordinate the daily schedules of Field Service Technicians to ensure all work—planned and unplanned—is completed successfully. You’ll help drive service excellence by meeting service level agreements with METTLER TOLEDO, maximizing technician productivity, and supporting overall revenue goals.
This role is ideal for someone who enjoys problem-solving, optimizing logistics, and working in a fast-paced environment where priorities can shift quickly. You’ll balance customer needs, technician availability, and material readiness to create efficient schedules that deliver results. What You’ll Do
* Coordinate and organize daily activities for Field Service Technicians to meet service and performance goals.
* Follow and uphold dispatch processes, procedures, and policies to ensure consistency and efficiency.
* Analyze schedules and routes to minimize travel time and maximize productivity.
* Adjust schedules in real time based on customer priorities, workload changes, and resource availability.
* Collaborate with internal partners to ensure parts and materials arrive on time and meet service level agreements.
* Monitor open orders and technician documentation to ensure jobs are ready for invoicing.
* Communicate with internal teams and external customers to deliver a high level of customer service.
* Participate in a weekend rotation as part of the team’s coverage model.
* Support additional tasks and responsibilities as needed.
What You Need to Succeed
* Associate's degree in a business or technical field, with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience.
* Experience in a field service or small business environment or similar industry experience a plus.
* Significant experience with ERP and/or CRM systems is a plus, with an emphasis on sales/service logistics.
* Must be computer literate and be proficient M/S Office skills including Excel, Word, Outlook and PowerPoint.
* Ability to make independent, reasoned decisions regarding the use of company resources (Field Service Technicians time and materials) in order to fulfill customer requirements and maximize company profits. Decision making authority includes (but is not restricted to); direction of Field Service Technicians daily activities through efficient scheduling and route planning, when to involve other departments and teams, when to involve service management in the resolution of customer issues.
* Work diligently and professionally in the pursuit of department and company goals.
* Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
* Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
* Must be a "self-starter" who will identify problems and initiate corrective actions without specific direction from supervisor.
* Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
* Excellent problem-solving skills.
* Excellent customer service skills.
* Outstanding verbal and written communication skills
Our Offer to You
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Tuition reimbursement, employee wellness programs, plus other perks and discounts
* Parental and caregiver leave policies
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click [2] here.
References
Visible links
1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf
2. https://www.eeoc.gov/employees-job-applicants
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
The Scheduling Analyst Dispatcher plays a critical role in keeping our field operations running smoothly and efficiently. In this position, you’ll coordinate the daily schedules of Field Service Technicians to ensure all work—planned and unplanned—is completed successfully. You’ll help drive service excellence by meeting service level agreements with METTLER TOLEDO, maximizing technician productivity, and supporting overall revenue goals.
This role is ideal for someone who enjoys problem-solving, optimizing logistics, and working in a fast-paced environment where priorities can shift quickly. You’ll balance customer needs, technician availability, and material readiness to create efficient schedules that deliver results. What You’ll Do
* Coordinate and organize daily activities for Field Service Technicians to meet service and performance goals.
* Follow and uphold dispatch processes, procedures, and policies to ensure consistency and efficiency.
* Analyze schedules and routes to minimize travel time and maximize productivity.
* Adjust schedules in real time based on customer priorities, workload changes, and resource availability.
* Collaborate with internal partners to ensure parts and materials arrive on time and meet service level agreements.
* Monitor open orders and technician documentation to ensure jobs are ready for invoicing.
* Communicate with internal teams and external customers to deliver a high level of customer service.
* Participate in a weekend rotation as part of the team’s coverage model.
* Support additional tasks and responsibilities as needed.
What You Need to Succeed
* Associate's degree in a business or technical field, with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience.
* Experience in a field service or small business environment or similar industry experience a plus.
* Significant experience with ERP and/or CRM systems is a plus, with an emphasis on sales/service logistics.
* Must be computer literate and be proficient M/S Office skills including Excel, Word, Outlook and PowerPoint.
* Ability to make independent, reasoned decisions regarding the use of company resources (Field Service Technicians time and materials) in order to fulfill customer requirements and maximize company profits. Decision making authority includes (but is not restricted to); direction of Field Service Technicians daily activities through efficient scheduling and route planning, when to involve other departments and teams, when to involve service management in the resolution of customer issues.
* Work diligently and professionally in the pursuit of department and company goals.
* Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
* Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
* Must be a "self-starter" who will identify problems and initiate corrective actions without specific direction from supervisor.
* Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
* Excellent problem-solving skills.
* Excellent customer service skills.
* Outstanding verbal and written communication skills
Our Offer to You
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Tuition reimbursement, employee wellness programs, plus other perks and discounts
* Parental and caregiver leave policies
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click [2] here.
References
Visible links
1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf
2. https://www.eeoc.gov/employees-job-applicants