Field Service Engineer

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics. 

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Our Opening and Your Responsibilities

• Troubleshoot and repairs industry related products without assistance. 
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable. 
• Performs calibrations, preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. 
• Performs basic end user training. 
• Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary. 
• Achieves assigned targets while controlling expenses. 
• Ensures company vehicle is serviced and maintained according to fleet requirements and policies. 
• Is proactive in promoting and selling service and products.  Submitting sales leads at a level commensurate with experience is required. 
• Maintains inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items. 
• Ensures compliance with all company and customer safety and quality policies and procedures. 
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time. 
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner.
• Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders. 
• Completes Kronos time keeping on a daily basis and ensure punches are entered for each activity as they occur. 
• Using Device Service Management (DSM), order all assignment request materials and record all related activities in a timely manner. 
• Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
  

• Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. 
• Associate degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience. 
• Ability to speak and present ideas to a large group. 
• 2-4 years' experience in METTLER TOLEDO Process analytics field service technician role or 2-3 years hands on mechanical experience in relevant field including electromechanical and/or pneumatic systems. 
• Customer facing or field service experience desired.
  

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  
• Tuition reimbursement, educational matching gift program, perks and discounts
  
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee
  Assistance Program, and domestic partner benefits
  
• Global market strength and worldwide leadership in precision instrumentation
  
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• 
  Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com