What are the responsibilities and job description for the Field Service Engineer position at Advantage Technical?
Field Service Engineer - Industrial Print and Press
Location: North Bergen, NJ
Pay range: 27/hr-34/hr.
Schedule: Mon-Fri 8am-5pm (and occasional nights or weekends)
About the Role
Advantage Technical is partnering with a respected leader in the commercial and production printing industry to find a versatile Field Service Engineer for a two-year contract-to-hire engagement. This hybrid role supports two technology areas: large format/wide-format printing systems and Indigo digital presses. You'll be the trusted on-site technical expert for customers who rely on this equipment to run their business, with a clear path to a permanent role and the chance to broaden your skills across both platforms.
Job Duties
Digital Press Support
- Install, maintain, and repair Indigo digital presses in commercial print, packaging, and/or label environments
- Perform preventive maintenance and consumable replacement, including PIP, blanket, BID, and imaging oil system service
- Diagnose and resolve issues across the liquid electrophotographic (LEP) process, including imaging, ink delivery, transfer, and paper path/web handling
- Troubleshoot print quality, color consistency, and registration issues alongside press operators
- Support digital front end (DFE) and workflow software connectivity
Large Format Support
- Install, configure, and commission large format printing systems, including latex, UV-curable, aqueous, and dye-sublimation platforms
- Perform scheduled preventive maintenance, calibrations, printhead alignment, and service kit replacement to manufacturer specifications
- Diagnose and repair electrical, mechanical, and ink delivery issues, including printheads, carriage assemblies, curing/drying modules, vacuum systems, encoders, and control boards
- Support RIP and workflow environments (e.g., Onyx, Caldera, and OEM workflow tools)
Across Both Platforms
- Train customer operators on daily maintenance, media handling, and best practices
- Troubleshoot color management, ICC profiling, and media/substrate settings
- Document service activity, parts usage, and resolutions in the field service management system, and escalate complex issues to technical support teams as needed
- Prioritize and balance service calls across platforms to minimize customer downtime
- Participate in on-call or after-hours rotation to support production customers
Qualifications
- 3 years of field service experience on digital presses, large format, or production printing equipment
- Hands-on experience with Indigo digital presses and/or HP Large Format technology (Latex, DesignJet, PageWide XL, or Stitch) strongly preferred; candidates strong on one platform with aptitude to learn the other are encouraged to apply
- Strong electromechanical troubleshooting skills, including schematics, multimeters, and OEM diagnostic utilities
- Working knowledge of networking (TCP/IP, Windows OS) and printer/press connectivity
- Understanding color management principles and substrate profiling
- Customer-first communication skills and professionalism to represent the brand on site
- Valid driver's license, clean driving record, and ability to travel regionally (occasional overnight)
- Ability to lift up to 50 lbs. and work in production/industrial environments
Preferred Qualifications
- OEM service certifications or completed manufacturer technical training on digital press or large format equipment
- Experience in label, packaging, or commercial print production environments
- Background as a technician within a dealer, authorized service provider, or OEM service organization
- Experience with finishing and converting equipment (cutters, laminators, label finishing lines)
- Associate's degree or technical certificate in electronics, mechatronics, or a related field
Benefits
- Long-term stability with a 24-month contract and opportunity for full-time conversion
- Cross-training opportunities to build expertise on both digital press and large format platforms
- Paid certification and training classes with major OEM
- Mileage and cell phone allowances
- Offerings in Medical, Dental, Vision and 401K
- PTO
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.