What are the responsibilities and job description for the Customer Service/Sales Support Representative position at Mettler-Toledo International, Inc?
About Mettler Toledo
Who is PendoTECH? We are a Strategic Business Unit within Mettler-Toledo Process Analytics. Innovation is at the core of all pharmaceutical, biopharma and bioprocess applications. With extensive experience in the biopharmaceutical industry — and particular expertise in single-use bio-pharmaceutical equipment — PendoTECH delivers a line of pressure sensors, control systems and software for measuring, monitoring and data collection in bioprocess applications and other areas where the products provide a unique process solution. We offer a great compensation and benefits package, and a small company work environment. We are located in Princeton, New Jersey.
Our Opening and Your Responsibilities
This position is responsible for handling all aspects of customer service functions for the company. Essential duties and responsibilities will include:
* Handling order entry and the processing of sales orders using the QuickBooks Enterprise system.
* Coordinating with Production to align Customer required dates with our production schedule.
* Cross-referencing the existing inventory with those at several manufacturing sites to ensure check stock levels, to provide accurate estimated ship dates.
* Submitting sales order confirmations with delivery date to customers.
* Providing accurate information to customers in a timely manner and offer customer assistance as needed.
* Providing updates to customers on shipping status, open orders, and product arrival.
* Acting as the liaison with customer accounts.
* Supporting our Global Sales Team with any complex customer requirements and needs.
* Addressing customer complaints including the investigation and the resolution.
* Answering incoming phone calls and manage multiple email in-boxes.
What You Need to Succeed
* Must have the ability to work independently and be a self-starter when needed
* Must also be able to work successfully as part of a team
* Needs to be able to multitask and set priorities
* Must have excellent communications skills both verbal and written and the ability to work well with customers
* Needs a high degree of integrity and discretion
* Critical thinking and problem-solving skills
* Strong attention to detail
* Friendly and professional demeanor
Minimum Qualifications
* Must have at minimum an associate's degree and 4-5 years of related work experience.
* Prior work experience using QuickBooks or similar ERP system.
* Must be computer literate in MS Word, Outlook, and Excel, TEAMS.
* Work experience in customer service or sales preferred.
Our Offer to You
* PendoTECH employees have the benefit of our local, entrepreneurial small unit presence backed by the global strength of Mettler-Toledo
* The benefits package includes:
* Flexible options for medical, vision, and dental: you choose the plan(s) that fit your needs the best
* Paid time off and seven paid holidays per year
* Short-term, long-term, life insurance, and 401K with matching
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
Who is PendoTECH? We are a Strategic Business Unit within Mettler-Toledo Process Analytics. Innovation is at the core of all pharmaceutical, biopharma and bioprocess applications. With extensive experience in the biopharmaceutical industry — and particular expertise in single-use bio-pharmaceutical equipment — PendoTECH delivers a line of pressure sensors, control systems and software for measuring, monitoring and data collection in bioprocess applications and other areas where the products provide a unique process solution. We offer a great compensation and benefits package, and a small company work environment. We are located in Princeton, New Jersey.
Our Opening and Your Responsibilities
This position is responsible for handling all aspects of customer service functions for the company. Essential duties and responsibilities will include:
* Handling order entry and the processing of sales orders using the QuickBooks Enterprise system.
* Coordinating with Production to align Customer required dates with our production schedule.
* Cross-referencing the existing inventory with those at several manufacturing sites to ensure check stock levels, to provide accurate estimated ship dates.
* Submitting sales order confirmations with delivery date to customers.
* Providing accurate information to customers in a timely manner and offer customer assistance as needed.
* Providing updates to customers on shipping status, open orders, and product arrival.
* Acting as the liaison with customer accounts.
* Supporting our Global Sales Team with any complex customer requirements and needs.
* Addressing customer complaints including the investigation and the resolution.
* Answering incoming phone calls and manage multiple email in-boxes.
What You Need to Succeed
* Must have the ability to work independently and be a self-starter when needed
* Must also be able to work successfully as part of a team
* Needs to be able to multitask and set priorities
* Must have excellent communications skills both verbal and written and the ability to work well with customers
* Needs a high degree of integrity and discretion
* Critical thinking and problem-solving skills
* Strong attention to detail
* Friendly and professional demeanor
Minimum Qualifications
* Must have at minimum an associate's degree and 4-5 years of related work experience.
* Prior work experience using QuickBooks or similar ERP system.
* Must be computer literate in MS Word, Outlook, and Excel, TEAMS.
* Work experience in customer service or sales preferred.
Our Offer to You
* PendoTECH employees have the benefit of our local, entrepreneurial small unit presence backed by the global strength of Mettler-Toledo
* The benefits package includes:
* Flexible options for medical, vision, and dental: you choose the plan(s) that fit your needs the best
* Paid time off and seven paid holidays per year
* Short-term, long-term, life insurance, and 401K with matching
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.