What are the responsibilities and job description for the Supervisor, Meter Reading position at Metropolitan Utilities District?
SPA EXTERNAL POSITION POSTING
DATES POSTED: 04/17-04/27/2026
Job Title
Supervisor, Meter Reading
Salary Range
$98,144 - $137,402
Division: Meter Services Grade: SPA - 4S
Schedule: Full-Time Shift: M-F; 1st Shift
Reports To
Director, Meter Services
Job Code: 10013081
Position Summary
The Supervisor, Meter Reading is responsible for the efficient management of gas meters, water meters and endpoint readings. It is accountable for ensuring accurate meter readings and is part of the Meter Services team that is responsible for a reliable metering system for customer billings. This division's objectives are achieved through strategic and operational meter reading planning, management, technology, regulatory compliance, meter information support, and a focus on continuous improvement.
Education
In contributing to the objectives of the District, this role is responsible for the initiation, cultivation, and maintenance of strong relationships of a business and professional nature. This position requires good communication skills and tact in order to maintain professional relationships with the following, but not limited to:
DATES POSTED: 04/17-04/27/2026
Job Title
Supervisor, Meter Reading
Salary Range
$98,144 - $137,402
Division: Meter Services Grade: SPA - 4S
Schedule: Full-Time Shift: M-F; 1st Shift
Reports To
Director, Meter Services
Job Code: 10013081
Position Summary
The Supervisor, Meter Reading is responsible for the efficient management of gas meters, water meters and endpoint readings. It is accountable for ensuring accurate meter readings and is part of the Meter Services team that is responsible for a reliable metering system for customer billings. This division's objectives are achieved through strategic and operational meter reading planning, management, technology, regulatory compliance, meter information support, and a focus on continuous improvement.
Education
- Required - High School Diploma or General Education Diploma (GED)
- Preferred - Bachelor's Degree with emphasis in Business Administration, Management or a related field.
- Required - Minimum of 5 years of utility metering and analytics.
- Preferred - Minimum of 3 years of supervisory/management experience.
- Required - Have and maintain a valid driver’s license Upon Hire
- Required - Employee(s) in this position are covered under the Department of Transportation Drug and Alcohol testing provisions. This includes post-offer, random, post-accident, reasonable suspicion, follow-up, and return to duty testing. Upon Hire
- Must understand and support how Meter Reading fits into the overall operation of the District and the District’s goals. (Advanced proficiency)
- Ability to work independently with efficient time management skills. Must be able to manage multiple projects simultaneously. (Entry proficiency)
- Ability to lead, coach and develop staff. (Intermediate proficiency)
- Proficiency with personal computers, tablets, and/or other electronic devices to include familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word) and enterprise wide software (e.g., SAP). (Intermediate proficiency)
- Ability to network, keep current, and learn new or upgraded computer software and/or technologies affecting the Division. (Advanced proficiency)
- Ability to learn new or upgraded computer software as required.
- Efficient written and verbal communication skills, in English, to assist internal and external customers, co-workers and management professionally, regardless of provocation. (Intermediate proficiency)
- Schedule and provide direction of Meter Reading personnel by changing routes; initiate re-reads, special reads, and ensure maintenance of Meter Reading records.
- Work in Enterprise Systems viewing and updating data related to requisition time, meters and meter readings.
- Work on Meter Reading reporting related to productivity, absences, OQ, safety and QA/QC.
- Review and recommend changes to District policies and procedures as they pertain to the Division.
- Analyze metering efficiencies and recommend solutions and technology trends.
- Handle difficult customer contacts, explain Meter Reading policies and procedures, and negotiate with customers to reach a mutually agreeable solution to Meter Reading problems.
- Oversee and manage annual work planning and daily scheduling processes for metering and device management.
- Establish work priorities and manage Meter Reading cycle planning.
- Prepare periodic reports relating to the performance of the Meter Reading Department, data management systems and status of work in progress.
- Oversee the yearly maintenance contracts and the operation and installation of new software releases for the Meter Reading systems.
- Oversee any Meter Reading programs regarding regulatory compliance, meter readings and customer satisfaction.
- Develop KPI’s to create department reporting to be used for productivity and analysis using the District’s reporting system.
- Plan daily and weekly work to meet established objectives, performance metrics, and deadlines.
- Prepare, administer, and maintain assigned staff’s vacation, overtime, and stand-by schedules assuring adequate staffing levels are maintained to complete daily work and determine inclement weather decisions.
- Review service orders produced through the scheduling system to ensure work orders meet appointment windows scheduled with and agreed upon by the customer.
- Investigate and document any customer complaints received related to assigned staff. Take appropriate action to resolve complaint through training, coaching, or other effective action.
- Work with Supervisor, Meter Operations & Maintenance to prepare, plan, and conduct Meter Services’ monthly safety meetings. Maintain and report related documentation.
- Periodically review KPI’s and update as needed or as directed by the Director, Meter Services. Record and report daily productivity results for assigned staff.
- Conduct site visits, with Meter Services staff to ensure staff are working safely, have needed PPE, and are following District policies and procedures.
- Develop talent: coach and mentor employees; support employee growth and development through leadership opportunities and professional development.
- Provide employees feedback through completion of performance appraisals and employee one-on-one meetings.
- Manage employee unacceptable behavior, poor work performance or policy violations, including the use of discipline when appropriate.
- Maintain financial oversight of budget or works with financial responsibility in mind.
- Plan for attrition through awareness of separation risks, cross-training, employee development and succession planning.
- Handle stresses related to effective completion of the above referenced responsibilities.
- Fulfill responsibilities common to all Supervisory, Professional, and Administrative positions as stated.
- Perform a variety of other duties as assigned
- Understand and comply with all District policies and procedures
In contributing to the objectives of the District, this role is responsible for the initiation, cultivation, and maintenance of strong relationships of a business and professional nature. This position requires good communication skills and tact in order to maintain professional relationships with the following, but not limited to:
- Board of Directors
- All levels of District
- Internal and external customers
- Federal, State, and local agencies
- Community organizations and partners
- Consultants, contractors and other third-party organizations that fall within the scope of this role
- Professional, industry, trade, and civic associations
- Stationary Position - Frequently
- Move/Traverse - Occasionally
- Stationary Position/Seated - Frequently
- Transport/Lifting - Rarely
- Transport/Carrying - Rarely
- Exerting Force/Pushing - Rarely
- Exerting Force/Pulling - Rarely
- Ascend/Descend - Rarely
- Balancing - Rarely
- Position Self/Stooping - Rarely
- Position Self/Kneeling - Rarely
- Position Self/Crouching - Rarely
- Position Self/Crawling - Rarely
- Reaching - Rarely
- Handling - Rarely
- Grasping - Rarely
- Feeling - Rarely
- Communicate/Talking - Constantly
- Communicate/Hearing - Constantly
- Repetitive Motions - Constantly
- Coordination - Constantly
- Combination: Work may be performed in an office setting amid normal conditions of dust, odors, fumes, office lighting and noises, but field/plant visits are required.
- Please ensure the application is filled out thoroughly to be considered for this position
Salary : $98,144 - $137,402