Lead Valet

Employee Type: Full-Time

Job Type: Hospitality/HealthCare

Experience: High School Diploma/ GED and 3 years of related experience

Job Summary

The Lead Valet supports the MHS Manager by helping organize daily valet services while working alongside team members to create a positive, smooth experience for patients and guests. In addition to standard valet duties, the Lead handles tasks like cash management, scheduling, and problem-solving, especially when the manager is off-site. This role requires leadership, strong communication, and a customer-first mindset.

Key Responsibilities

• Guest Services & Valet Operations
  • Safely park and retrieve guests’ vehicles with care and attention
  • Note and report any existing damage to vehicles before service begins
  • Record the parking location and link it to the guest’s valet ticket
  • Drive cautiously and follow all safety guidelines
  • Greet and assist patients and visitors with directions and questions
  • Clearly explain parking rates and retrieval procedures
• Team Leadership & Support
  • Lead and motivate team members through positive example
  • Assign teammates to routine tasks and assist with scheduling
  • Help monitor attendance and communicate shift changes
  • Support conflict resolution and maintain team morale
  • Uphold professional appearance, communication, and conduct standards
  • Step in for the Manager when needed and escalate serious concerns appropriately
• Administrative Duties
  • Follow MHS procedures for cash handling and transaction tracking
  • Maintain accurate records and assist in cash reconciliation
  • Use timekeeping systems and help manage shift coverage
• Safety & Environment
  • Keep work areas clean, organized, and safe
  • Remain calm and in control during busy or high-pressure situations
  • Protect patient and guest privacy by following HIPAA guidelines
  • Perform other duties as needed to support the team and facility.
  • Performs other duties as required.

Qualification and Requirements

• High School Diploma/GED, 3 years of related experience, and a minimum age of 21 years old.
• At least 3 years of relevant experience.
• Minimum 21 years of age.
• Valid, unrestricted driver’s license with a clean driving record.
• Able to drive both automatic and manual (stick shift) vehicles.
• Must be eligible to work in the U.S. and pass background and drug screenings.
• Able to fluently speak, read, and write in English.
• Must meet all required immunizations or health screenings.
• Strong communication skills and a commitment to excellent customer service.
• Prior experience in a supervisory or team lead role is preferred.

Physical Requirements

• Willingness to work in all weather conditions (heat, wind, rain, snow, etc.).
• Regularly required to stand, walk, sit, speak, hear, and use hands.
• Able to lift up tto 50 lbs frequently and 75 lbs occasionally.
• Able to push and pull 75 lbs frequently and up to 100 lbs occasionally.
• Able to push/pull patients in wheelchairs weighing up to 350 lbs over long distances.
• The ability to work flexible schedules and extended hours is sometimes required such as weekends, holidays, and longer shifts.